Mukarnas Spa Resort

Amazing hotel so much to do, staff are amazing and can't do enough to help Food and drinks are fantastic, so fresh and changes daily. Would stay again in a heartbeat

Went to mukarnas spa resort hotel for 10 days. Me and my children had the best time ever. Hotel was clean food was good staff was friendly.. Teenager activities are good a member of staff name Umut was very friendly and helpful making your hoilday more enjoyable. My children really enjoyed his activity and also very nice to talk to him. Definitely would stay here again. Thank you to everyone at mukarnas spa Brian

Just returned after a 10 night stay and have very mixed thoughts. I'll start with the positive, Food - breakfast , lunch and dinner amazing! Never got bored, so much variety, different themes every night. And our waiter at dinner was brilliant, could not be more helpful. Drinks - no complaints, 24 hour all inclusive pool bar which was impressive! Service - really good and the staff were very hard working and appreciated the occasional tip which was very much deserved! Entertainment and Animation Team - incredible!! By far the best part of our stay, they were our heroes for the stay with looking after and keeping our children safe and entertained and also us as parents entertained with activities from 10am through to 11.30pm and never looking anything other than happy to be there and be with us. Every day and evening there something was going on all day, and these guys are the absolute heart of this resort! Thank you!! Especially Umut who was my Sons best mate 😁 Bad points You know some places take you a day or two to settle in... This took me a full week to get used to it..... Other guests - rudeness and the amount of other guests. Too many things to list but kids were left to run riot, jumping over, in-between and a compete disregard of personal space was something that happened every day. Adults were rude, never said thanks, never smiled, hardly even acknowledged you was there and a complete disregard of others that inevitably meant the children were the same. At meal times, the amount of food some of these people pulled out of the buffet onto plates was incredible and inevitably wasted. They pushed into queues, walked at you when navigating and could barely even look at you... Greedy, rude, completely self absorbed people were everywhere which ruined the stay more than anything else. Main pool - not big enough for the amount of guests, I NEVER felt relaxed.. similar to above in terms of rudeness and lack of awareness of others around them with splashing, bombing sitting on your sunbeds etc (while you was on them!) but the main pool is just not well layed out for that many guests, which leads me onto the next point Sunbeds - we never had an issue getting one as you allowed to get to from 7am which is policed well.. however there is a huge issue with towels going down at 7 and then people not coming back to them until 10-11am...and there is far too many of them, jam packed around the pool, stacked 6 rows deep in some areas and hardly any room for access to the pool for guests meaning you have people pushing past you while you're on the sunbeds trying to get access to the pool. Not a relaxing day by the pool by any means. Room - beach/pool view room, very small for family of 4 and was never a place I enjoyed being. Air con was good but cleaning was meh, had no soap for 3 days until I took the dispenser apart to visibly show it was empty. Location - nothing really nearby other than some markets which were good but a 15-20 min walk away. Beach - covered in pebbles, almost unusable as a place to get away from the chaos with small children Restaurants - needs Al la carte options included as part of the all inclusive, not been to one before that does not offer this without a surcharge and its only one restaurant. The main buffet restaurant inside feels like an Airport Lounge! Not a nice place to eat so I would encourage sitting outside for dinner and breakfast where you can comfortably sit without the heat being too strong and feel like you're in a fancier place than inside. Now most of this on regards to guests behaviour and attitude the hotel cannot control which I get, but the hotel should be more aware that when you have busy periods such as July there needs to be considerations with meal times not being just 2 hours for dinner, possibly having another adults only pool or even a kids pool that's deeper than the 34cm one there already for babies which would lighten the load on the main pool and sunbeds required for the amount of guests. Would I return, probably not, it didn't feel like a relaxing family getaway, it felt chaotic, anxiety ridden and full of people I would actively avoid if I had the choice. If we did return it would only be for the kids as the animation team was the best we have ever experienced at any resort and truly made our stay so much easier to forget about the bad stuff and concentrate on the kids experience.