Rixos Sungate

A good 4 star stay, but not quite 5 star We’ve just returned from a 12 night stay at Rixos Sungate and overall, we had a good holiday. I’d personally rate the hotel around 4 stars rather than 5, as there are definitely some areas that let it down. Rooms We stayed in a Superior Double Room with Balcony, while our in laws stayed in a Comfort Room. Our Superior room was lovely, spacious and comfortable, and we were really happy with it. The Comfort Room, however, was a different story. My in laws found it quite dated and weren’t particularly impressed with it. The cleaning throughout our stay was fantastic. We genuinely had no complaints at all. The lady who cleaned our rooms was brilliant and always did such a great job. The general cleanliness around the hotel was also very good. The only thing we noticed was a fairly strong drainage smell around one of the pools towards the restaurant side. It wasn’t something that ruined our holiday, we simply avoided that area. Food Unfortunately, the food is probably the biggest thing that lets Rixos Sungate down. We ate at three of the à la carte restaurants and really enjoyed all three. However, we found the main buffet restaurants quite disappointing for a hotel that is marketed as 5 star. There was not plenty of choice and overall standard just didn’t feel 5 star to us. Costa served daily for free was a great positive. Noodles, corn and fresh croissants also, made it great! Pools, beach and sunbeds There are loads of sunbeds, and despite the hotel being busy, we never struggled to find one, which was a huge positive. The beach was also easily accessible. My mother in law has quite bad knees and even she managed the access without any real problems. The kids loved the water slides and generally had a great time. The lifeguards definitely have their work cut out for them though! The biggest disappointment was the kids’ pool being closed so often during our stay. With children, this was frustrating, especially when you’re paying for a family holiday and expect all of the facilities to be available. Entertainment The kids’ shows were okay and the discos were okay too. Nothing amazing on the disco side, but our children enjoyed them, which is ultimately what mattered to us. One little hidden gem is the cocktail bar away from the main pools and bars. Find it! It’s lovely, much quieter and was one of our favourite places to have a drink in the evening. Staff A special mention has to go to Melike from Guest Services. She was absolutely fantastic and went above and beyond to help us whenever we needed anything. She really stood out and was a credit to the hotel. People taking pictures around the pool for you to buy need to be less pushy, and the boat sales people. This really ruined part of our holiday, they didn’t need to be pushy, I’m on holiday not to be sold things. The atmosphere and culture One thing worth mentioning for British families is that there is a very strong Russian presence at the hotel. The culture and atmosphere is noticeably different from what you might be used to in a typical British holiday environment. This isn’t necessarily a negative, but it is something to be aware of before booking, particularly if you’ve never stayed somewhere with such a different mix of nationalities before. My mother in law was almost knocked over by a lady who shoved by her. Land of Legends We also visited Land of Legends, which was really easy to book through the hotel and I would definitely recommend going. It’s a fantastic day out and the park itself is brilliant. Just be mindful of the return journey as you can hit rush hour traffic. We had a good holiday, the staff were generally lovely, our room was great, the hotel was clean, there were plenty of sunbeds and the children had lots to keep them entertained. However, for us, the food and the frequent closure of the kids’ pool were the biggest negatives, and overall we just didn’t feel it consistently met the standard we would expect from a 5 star Rixos property.

We are not happy with the food,same everyday Rooms too old Not any interesting activities But..,we are so happy with Zarina Guest Relations,she’s the kindest,sweetest and helpfull for everythink..we are so glad that we meet her

The experience was unbelievably disappointing, and the level of service we received throughout our stay was extremely poor. Every time we went for breakfast, lunch, or dinner, we encountered issues that made the experience increasingly frustrating. The tables were often dirty, our orders were repeatedly taken incorrectly, and the overall service was far below what we expected. Our final night was particularly disappointing. We went to the Cactus Restaurant expecting a pleasant last evening, but our order was taken incorrectly. My main course never arrived, and despite calling the waitress three times, she completely ignored me. I was left sitting at the table while everyone else had their food, which was incredibly upsetting and embarrassing so my husband gave me his quesadilla to have it as my main. For our last night, this was especially disappointing and left us with a very negative impression of the entire experience. We expected much better service and attention from the restaurant, and unfortunately, we were let down repeatedly.