Sertkaya Hotel and Apartment

Arrived at 7.30 in the morning, reception area was uninviting and the minibus driver had to wake someone up to see to us. After searching for a key he disappeared for several minutes then showed us to our room on the first floor. Although it looked fairly clean the furniture was only fit for throwing out and the sheets and towels needed a wash in that well known brand that promises whiter whites, the air conditioning worked but later we found that it leaked constantly. The bathroom was in need of modernising with the red tap giving cold water and the blue tap hot. The eating area was by the side of the pool, the food was in a side room which was open to the dining area and the food was left uncovered and was poor quality. The staff served themselves from the guest area and ate in a room that was separtated from the guests by an old dirty curtain. Beverages were handed out at the pool bar which was also the main bar and was stocked with a few soft drinks and water, beer was on request and was purchased from the shop opposite as and when required.. On investigating the area we estimated that the beach was a good 2 kilometres not the 900 mtrs in the write up, thankfully the Red Lion served both food and drink and excellent quisine was available from the Britannia a five minute walk from the hotel. We met with the Thos. Cook rep who was excellent and arranged for us to move rooms, we were given a room on the third floor(no lift) that had actually been refurbished and was acceptable. It had a door that actually locked when you pulled it to and you didn't have to mess about pushing buttons on the inside before you closed the door. However the plumbing was in reverse again the hot water being scalding. We were told that the hotel had changed hands twice over the season and that the receptionist had left, as a parting gesture he or she had taken all the keys off the key rings and thrown them into and old tin. Concequently all the doors had to be tried with keys from the tin, some rooms still had not been paired up and most rooms that had still only had one key. If like us you did not hand in your key when you were not in your room the cleaners could not get in to clean and you had wait around for them to appear on your floor. Most of the "staff" did not speak any English and did not appear to have any set tasks to do in fact some of the Turkish guests seemed to have the run of the place serving themselves behind the bar and going into areas that are generally off limits to guests. The pool although it looked good had over a meter of plastic grating missing around it. Three guests fell through into drain during our stay one losing her hand bag into the pool. Afternoons' in the pool were dominated by the staff who larked about or harrased young women on sun beds. A glass was broken by the pool one night and the staff tried to get the bits out of the pool using fishing nets by the light of mobile phones! There was no entertainment in the hotel the TV only had Turkish and Russian stations. All in all a very disapointing hotel, why it has a 3 star plus rating beggars belief, locally it has been voted the worst hotel in the area. B&B Notts

Stayed here 8/9/20011 for a week booked with Thomas cook.Read reviews on here an thought ill go with an open mind wasnt to fussed as just me and partner wansnt takin the children so thought its just a base for us to sleep.we booked b&b.first got there in the middle of the night after an hour long trip from airport,driver didnt have a clue where he was going and stopped on numerous occasions to ask the way.when we arrived it was like someting from norman Bates hotel!!!! staff didnt speak english didnt know what room we were in,waited in reception for 20 mins till they took us to our room,no instuructions on what time breakfast was.room was basic to say to say the least old beds curtains paper thin and didnt fit the window.human snot on the walls made me feel sick ants all over floor and beds, dusty every where,bathroom taps were all rusty didnt wnt to touch them and when i got my partner to turn them on there must have been an air lock in pipes and we got soaking wet (thet was every time the taps were turned on)shower floor sealant all mould growing on there.never had a wash or shower for a whole week we were there.Air conditioning stunk of mould and couldnt have it on god knows what i would be breathing in.had to hide money behind what you would call a wardrobe behind there was thick and i mean thick with dust ants and other creatures living there.Never went and ate breakfast there as a few people we had met said it was disgusting,it was outside and full of flies landing on food,so ate out for breakfast every morning which was more expense.stayed round pool one day sunbeds filfy had to wipe them down my self before i sat on them ciggerette dimps just left on tables beds ash tray overflowwing everwhere flies on drink bottles that people hed left,broken drain cover round pool which you could of easily fell down and done had a serious injury.spoke to the thomas cook rep and she was round pool cleaning all the dirty things up,put a complaint in to her and she was really helpful she said she dreaded coming here becaucse of the amount of complaints she got.if you end up here find your rep asap and i think she will move you,we never saw her as she was there every morning at 8am so you had to be up early to see her but one day she was coming at 2pm so reluctently hung around for her and when she came there was a massive que to see her.we put our concerns to her and filled in a report,lets just see what the outcome is.she did say that thomas cook wont be putting this back on the brouchers as they have had to mant complaints.

Would not go back here in a million years. Just got back from turkey yesterday morning after being there for a week on my honeymoon. The hotel was terrible it didn't serve any food at all. I fell down the stairs on the 1st day as there are no lights on the stairs. There was no entertainment day or night had to walk down to the pubs but they weren't very good either. The pool and sunbeds were always empty which wasn't always a bad thing at least wee got a sunbed every day. The staff were ok but not great. Our rep angela was helpful and very nice. I wouldn't recommend this hotel 2 anyone its very run down and no one had anything good to say about it. Going to marmaris next year so hopefully wee will have a better holiday.