Ares Hotel Kemer

The bar when it wants then and works.... I have to beg for drink. Glasses of glass are very few, hot drinks have to be drunk from plastic, which is not entirely healthy. The food for the three is not bad (although the dishes are all plastic), the minimum food is eaten in summer, as in other seasons it will not be understood In 7 days, the cleaner never came. There's five minutes of hot water before you can wash. When she arrived, she wasn't there at all, so I had to hook up a cameraman to finally get hot water in the shower. By the way, there are no showers in the bathroom, just in the corner next to the toilet is a hose with water. We're in shock. The hotel price is high. It's better to get a hotel with better service for that money. Not recommended unless the tour price is really lower than other hotels

Do not book this hotel i was due to fly out tomorrow evening and they cancelled a day before check with your provider

We arrived at the hotel on 29/04 at nearly midnight. During check-in, we provided our names and passports, as I was unable to show the booking confirmation on my phone due to the battery being dead. The receptionist asked me to complete a form and then discussed WiFi access, charging 1100 TRY for two phones for seven days. While this initially seemed reasonable, the money was placed directly into his personal wallet rather than processed through any official system, which raised immediate concerns. The receptionist’s behaviour was also unusual and unprofessional. He appeared nervous and distracted, particularly as traffic police were taping off the road outside the hotel at the time. He nearly failed to return our passports, which further added to our discomfort. Upon being shown to our room, the situation became completely unacceptable. We had booked a double room with a double bed but were instead given a room with two single beds. The condition of the room was shocking: * The wardrobe door was hanging off, attached by only two of the four hinges. * There was an exposed electrical wire box in the room. * The bed sheets were visibly dirty, and when lifting the thin blanket (which was presented instead of a proper duvet), a spider ran out. * There were exposed wires near the headboard. * The bathroom was in a filthy condition, with visible mould and clear signs it had not been properly cleaned. * Critically, the main hotel room door did not shut properly and could not be locked, posing a serious safety risk. Given the serious hygiene and safety concerns, we immediately requested to be moved to another room. However, we were told there were no alternative rooms available. Communication was also extremely difficult, as the staff member relied on Google Translate to understand us. Due to the severity of these issues, we made the decision to leave the hotel within an hour of arrival and book flights back to the UK at our own expense. This was not a decision taken lightly, but we felt that remaining in the hotel posed a risk to our health and safety.