Club Hotel Nena

We are extremely disappointed with our stay at Nena Club Hotel. The food is exactly the same every single day, with almost no variety. The hotel advertises children’s entertainment and animation, but during our stay we barely saw any activities for kids. Another very strange thing is the desserts. You can clearly see people eating different desserts in the restaurant, but when you go to the open buffet, they are not there. You have to specifically ask the staff, and only then do they bring them from the kitchen. The room cleaning service was unacceptable. We asked for our room to be cleaned, and the housekeeping staff told us they would come back in five minutes. When they returned later, they simply said they were too busy and would not clean our room. We are on holiday with our young child, so having a clean room is essential. This level of service is completely unacceptable. The swimming pools were dirty and not well maintained. The chicken nuggets served for children didn’t even seem to contain real chicken. They tasted like they were made from processed ingredients rather than real chicken. Getting food was another frustration. We had to stand in long queues just to get three chicken wings. Waiting in the heat for such small portions is simply unacceptable for a five-star hotel. The hotel photos make the beach look like a beautiful sandy beach, but this is misleading. The seabed is full of stones, making it difficult and uncomfortable to enter the water. Another warning is about the paid services inside the hotel. Paying in euros is not the issue. The real problem is that the prices change constantly. For example, one day a can of Red Bull costs €3, and the next day the exact same drink costs €6. There are no consistent prices, so make sure you ask for a receipt every time you buy something. We have stayed at many hotels in Antalya, Alanya, and İzmir, and we have never experienced anything like this. Overall, this hotel does not deserve its five-star rating. We regret choosing this hotel and will never come back. If you want to waste your money and leave disappointed, this is the place for you.

The Yakat mountains are like rocks; there are no caves on top of them. The daily fee at the cash register has become 2 euros. You're going to a restaurant. There are very few employees. To be able to order a drink. You look around for 10 minutes. I came last year, it was great. This year is terrible. I definitely don't recommend it. What a waste of your money.

Rough staff, very poor food, no variety, staff have no interest in working with children!