Crystal Admiral Resort Suites And Spa

The food is worse than it was 3 years ago because when we came 3 years ago the food was fantastic. Also, the pool is very dirty, that's just my opinion.

The food was worse than in previous years, the room cleaning wasn't very good, and the pool was dirty, but the animators were very good and entertaining.

I rarely leave negative reviews, but this experience was serious enough that I feel other travelers should be aware. During dinner at the Italian à la carte restaurant, I found a large green caterpillar/worm inside my salmon salad. This is completely unacceptable for a hotel that advertises itself as a 5-star ultra all-inclusive resort. The incident raised serious concerns about hygiene, food safety, and quality control. Unfortunately, I was unable to take a photo because I immediately brought the plate directly to the Operational Manager. The plate was kept by the hotel and was never returned to me. What disappointed me even more was how the management handled the situation. Instead of taking the matter seriously and providing an appropriate resolution, the only compensation offered was a standard room with a sea view, despite the fact that the room was located quite far from the beach. I was also informed that the hotel does not have any higher-category standard rooms available. As an additional gesture, they offered complimentary ironing because the hotel does not provide irons for guests. While I appreciated the effort, this was clearly not an adequate response to finding a worm in my food. I also contacted the hotel’s management through an official written complaint after my stay, expecting at least an apology or a follow-up regarding such a serious food safety issue. Unfortunately, I received no response whatsoever. I want to make it clear that the hotel staff were kind, polite, and genuinely tried to help. My disappointment is directed entirely at the management and their complete lack of accountability and professionalism in handling a serious hygiene incident. Food safety should never be compromised, especially in a hotel that promotes itself as a luxury resort. I sincerely hope the management improves its hygiene standards and starts taking guest complaints seriously.