You arrive from a long journey, and the room isn't ready. Telling you to come back in an hour and a half without offering any alternatives was very unpleasant. This isn't how customer satisfaction is achieved. The disappointment I experienced will always come back to haunt you, Crowne Plaza management, with this negative review. Also, the spa is closed on Mondays, as it clearly states. If we had known this beforehand, we would have gone to a Hilton hotel. We only come for the Turkish bath and spa, and we get to our room late, and the spa isn't fully open. You should refund part of the money we paid because we didn't pay this money to sleep at night; we could have gone to cheaper hotels or hotels with fully open spas. Of course, management only responds to positive reviews; why don't you respond to negative reviews as well? An alle deutschen und internationalen Gäste, geht lieber ins Hilton Hotel, die spa Anlagen sind viel moderner und die Mitarbeiter sind freundlicher. Außerdem sieht man beim Hilton keine vip escorts die rein und raus laufen
