Grand Heykel Hotel

The hotel's location is excellent, being close to Bursa's historical attractions and offering easy access to transportation. Although the furnishings in the rooms are old, they are comfortable and clean. The buffet breakfast, while mediocre, was filling. The staff, and especially Mr. Cafer and Mr. Volka, are extremely considerate and helpful. I would recommend this hotel for a one or two-day stay, as it offers excellent value for money.

Emplacement nickel rien à dire, par contre l’or de notre arrivée on nous a dit que les chambres sont nettoyer tous les jours sauf que c’est faux on doit leurs répéter 50 fois pour le nettoyage malgres sa c’était pas fait ! J’ai croiser une jeune femme qui nettoyer et elle m’a rendu ce service et a enfin nettoyer après 4jours de nuit d’ailleurs très gentille femme qui est venue en renfort pour l’équipe ! Merci à elle ! Le seul nettoyage que soit disant font les femmes de ménage c’est simplement remplacer les serviettes de bain ainsi que vider les poubelles ! C’est une grosse blague il sont même pas venu le faire depuis 4 jours je me servais seule du placard pour avoir des serviettes de bain propre ! Je suis déçu vraiment de l’accueil et du nettoyage franchement j’aurai préférer prendre un hôtel un peu plus loins et avoir mon confort ! Je ne reviendrai plus dans cette hôtel ! Le petit déjeuné n’est pas ouf comparé à d’autre hôtel ! Je pense que votre Hôtel a besoin de travaux et renouvellement car les mur est les salles de bains les joint sont noir ! On nous a changer de chambre 3/4 fois depuis qu’on est dans cette hôtel sous prétexte qu’il vont désinfecter les chambres ! Déjà quand on donne une chambre on attend que les clients s’en vont et non mis à la porte pour changer de chambre ! De plus pendant qu’on était dans la chambre ils ont mis un produit désinfectant on a failli mourrir de l’odeur on a tousser toute la journée . De plus on a changer 3 fois de couverture il y’avait des tache jaune ainsi que brûlure de cigarette dessus donc a quel moment on vérifie pas enfaite les couvertures qu’on met dans les chambres ? Ma 2 eme couverture il y’avait du vernis à ongle et des poiles d’homme . La wifi a partir de 23h hand functionne plus . Dès qu’il nous on chang de chambre on a voulu faire du café voilà l’état de la bouilloire . Il y’a beaucoup de points négatif dans cette hôtel ! Le seule point positif c’est une jeune dames voilée très gentille et très propre quand elle nettoyer on savait que c’était elle qui venait car elle n’est pas toujours dans cette hôtel à travailler . Et les personnes de l’accueil aussi sont agréable c’est tout le seul point positif . L’intérieur de la bouilloire ma dernière nuit m’a choquer ! The location is excellent, there''s nothing to say. But when we arrived at the hotel, we were told that the rooms were cleaned daily, and that’s totally wrong. We told them 50 times to clean, but they didn’t! I encountered a young woman cleaning one day, thankfully helped us and after 4 nights finally cleaned the room. She was really a very kind woman, coming to support the team. Thank you so much! The so-called cleaners just change the bathroom towels and empty the trash bins, all! That’s a joke. They haven’t even done it in 4 days. I was picking up myself from the closet to get clean towels! I was truly disappointed with the cleanliness and welcome. I wish I was a little farther away but picked a comfortable hotel. I will never come to this hotel again! The breakfast isn’t good compared to other hotels. I think your hotel needs refurbishment and renovation, because the walls and bathrooms have become lush! They changed rooms for us 3-4 times since we stayed at this hotel, so they were supposed to sanitize the rooms! But it 's prohibited to exchange rooms until customers leave when offering a room. And while we were in the room, we were tired of sanitizer, almost dying of smell, coughing all day. We also changed blankets 3 times, with yellow stains and cigarette burns on it. So, are these blankets not checked in the room? The second blanket contained plaque and male hair. Wifi does not work after 11 a.m. We wanted to make a coffee the moment they changed the room, but that’s what it was like. This hotel really has a lot of negatives! The only positive side is that a young lady with a headcover was very kind and thoughtful, which was immediately noticeable when she cleaned the room. Unfortunately, they don’t work at this hotel all the time. And the front desk staff are friendly, which is the only plus. The last shot was a mess in the room

I can not recommend the hotel and would not book it again. Unlike the description, the hotel has no private parking. You just keep a parking space free for arriving guests on the street in front of the hotel with a hat. This place is on the road with a curve where many vans pass by. When I asked if my car could not be damaged here was not even denied. I was offered to park in the backyard but also no own parking but you part where others also park. I parked someone and left my phone number at the reception because there were no other parking spaces. Two hours later I was already in the center I get a call there someone wants to drive me out quickly. Unnecessary stress you can't use on holiday. At check in they wanted to charge us 10€ more. Only after protesting and showing the price on the app was this corrected. The rooms were not clean, already upon entering the room lay on the bed women's hair that did not belong to us. My wife disgusted herself sleeping in that bed. Generally the fittings were dirty, sheets dirty, no water in the room, the minibar was empty, not enough towels in the room although you know that we are a family of four. The sink in the bathroom is so small that you can hardly wash your hands in it. We had booked for three nights but left early after two nights. Please change the description own parking available, the hotel definitely has NO OWN PARKING. Very important for people arriving by car. For all those who have already booked the hotel, park in the parking garage next door, although it is charged but your vehicle is safe.