Cheya Besiktas Hotel & Suites

The front office team really goes the extra mile, showcasing a courteous and solution-focused approach. But because their powers are limited, what they can do after a moment is completely gone. I didn’t have a bad word to say to them in this way—on the contrary, they were very engaged with the host. However, the overall management and amenity requirements are not the same. I encountered an annoying situation in my room: I saw bug-like creatures in the room. This really impacts comfort seriously. For this reason, I highly recommend that the property receive a comprehensive treatment by a professional team. I don’t want to see it again—no one wants to face a small bug family case.

My kids couldn’t sleep until 11am from the spirits in the adjacent rooms. Their spacious room appears to be a tomb without a craggy window. They didn’t pay me back when they called the hotel and told them I wanted to leave the night before.

We stayed at this hotel in May, but unfortunately, we were quite disappointed. The hotel was undergoing a serious renovation and we were not notified in advance. We woke up to the building noise every morning starting at 7:00. The corridors were painted on the floor where we stayed and everything was dusty. So it wasn’t a holiday, it was officially a blackmail scene. The situation was so bad that the second day we had to switch to another hotel. We were told to receive a refund, but after 2 months there was still no payment. We made no effort for the quality of service or customer satisfaction. Absolutely not Recommendation !