Hippodrome Special

Friendliest, welcoming, helpful staff I have had the luxury of meeting. The room was excellent, bed was comfortable, shower was refreshing free breakfast was amazing. Love Princess the cat, so gorgeous.

We had friendly and caring employees, breakfast on the terrace was very delicious and quality. I especially would like to thank Mrs. Diamond.

At midnight on Friday, my wife, a group of friends, and I arrived at this hotel after traveling from Cappadocia. Just so everyone is aware, they operate three different establishments. When you make a reservation, you may not necessarily end up at this hotel. The three options are "Hotel Hippodrome, Apart Hotel Hippodrome, and Azade Suites." We were assigned five rooms and a family suite, with two of those rooms located in the basement of Azade Suites. My wife and I were assigned to one of the basement room. I was extremely tired and went straight to bed, but instead of a comfortable mattress, it felt like there was fine sand on it. At that moment, my wife noticed that the window was slightly open. As shown in the attached picture, the window faces a walking path. I then began to inspect the bed and discovered a dead insect and sand beneath the pillows. To make matters worse, the curtain didn’t fully cover the window, allowing anyone passing by on the road to see into the bedroom. We requested a different room the next morning because I couldn't bear the thought of sitting on the bed for the next two nights. After lunch, we were moved to another room. And yes, our friend at the other basement room was moved too. This situation is absurd, and it appears that other customers faced similar issues. My wife overheard someone at the front desk refusing the basement room. We advise prospective customers to inform the establishment of their preference regarding room assignments, specifically to avoid being allocated a basement room unless they have no objections to such accommodations.