Hotel Grand Mark

Terrible stay! We stayed for six days in this 3-star hotel in Istanbul with a rating of 8.5, but it was awful. The bathroom was extremely dirty — hair everywhere and mold! The room smelled musty and was just filthy. The towels weren’t white but grayish. And then the breakfast… It says “international breakfast” on the website? Well, it was terrible! Too lazy to even make an omelet. Just a few pieces of tomato and some jam, that’s it. Definitely not worth an 8.5 — a poor 5 at best.

Great room, everything you need. Our room was very clean and had very nice beds. Breakfast a bit on the skinny side. Very friendly and helpful staff who are available 24 hours a day. We would love to come back again.

I had booked Grand Mark Hotel for my clients for 2 nights from 9th - 11th Nov I have had previous good experience with the hotel but this time it was pathetic and strangely the hotel refused basic services to my guests. They arrived at 9am at the property, naturally early check-in had to be done for a fee. Not complaining for that. But the issue started as they entered the room. The flush in the toilet was not working and the hotel didn't bother to get that repaired in 3 days, they didn't offer another room to the guest so that they can be comfortable, Even the entire room had only 1 functional light which is very very bad as well. Coming to the breakfast. Turkish hotels generally have a lavish buffet layout. But Grand Mark had a small buffet with literally no cold cuts. Very disappointing. Over and above that, they refused the vegetarian guest an extra bowl of meal for his cereal or the other guest an extra piece of egg. What kind of service is that? If it is a buffet, how can there be a restriction on how much a person wants to eat? A person maynot want toast and want to have a heavy breakfast with milk and cornflakes.. .. I will ensure that I and my other colleagues stop selling this property