MISAFIR SUITES 8 ISTANBUL

I am a regular traveler and loyal BILT member, but my recent stay at Misafir Suites 8 Istanbul was highly disappointing due to a lack of maintenance and inconsistent service. Facilities: The AC in our large suite could not keep up. I have documentation showing the thermostat at 18°C while the room was stuck at 23°C. The TV was also unusable for the duration of the trip. When alerted to these issues, repairs were promised but never materialized. Cleanliness: Hygiene was a concern. Finding a stained pillowcase left on the bed after the room had supposedly been serviced was unacceptable for a "Special Class" hotel. Dining and Staff: The breakfast selection is significantly smaller than what is pictured in their marketing materials. When I arrived shortly before the end of breakfast service, the staff’s attitude was confrontational rather than hospitable. Furthermore, despite having 4 guests, we were consistently short-changed on complimentary water, leading to arguments with housekeeping. Value: Watch out for undisclosed fees. We were hit with a EUR 50 early check-in charge that was never mentioned when we called to arrange it. Final Verdict: The hotel refuses to take accountability for these documented shortcomings and responded to our complaints with threats of "blacklisting." I highly recommend looking at other options in Istanbul where guest comfort and honesty are prioritized. I have uploaded photos of the non-functional TV, the AC settings, and the stained linens for transparency.

I made a reservation through the property website with the option of free cancellation, I had to cancel for personal reasons, they send me confirmation of the cancellation of the stay without fees. What is my surprise, I have been charged on my card, on dates that do not coincide with the dates I had booked, with guest name that is not me and an address and telephone that do not correspond with my personal data, but someone from the United Kingdom, I have contacted them, and they turn a deaf ear, in short, they have charged me a stay that I have not enjoyed. CAREFUL WITH THE BOOKING FROM YOUR WEBSITE AND THE CREDIT CARD PROVIDED FOR IT. I DO NOT RECOMMEND THIS PROPERTY AT ALL, I keep wondering, with the documentation I have sent them on several occasions, how they can continue to insist on saying that it was a non-cancellable reservation when my personal data and booking dates do not coincide. WATCH OUT.

During our trip to Istanbul, we stayed at misafir suite hotel and we were truly satisfied with our experience. The hotel’s location is very central and close to Taksim Square and public transportation, which made it very easy to explore the city. The rooms were clean, spacious, and comfortable. The staff were very friendly and helpful. The breakfast was also delicious and sufficient. If we come to Istanbul again, we will definitely choose this hotel again. I highly recommend it to everyone.”