Santa Sophia Hotel

HOTEL TO AVOID !!!!! The hotel does not match the photos published on the various booking sites. Upon our arrival at the hotel at 12:00 AM, we were redirected to another hotel, without the slightest explanation! The next day, we were only able to get our room at 1:00 PM, and what a surprise it was when we discovered a room without a window (the hotelier firmly refused to let me take photos to show the travel agency) ... We were therefore forced to pay a supplement of 20 euros/night (to be paid immediately, but I had to ask the hotelier several times to obtain an invoice as proof) to have the luxury of benefiting from a room with a window overlooking .... a wall. We returned with clothes that smelled terribly of dampness. Regarding the "breakfast," it is only a breakfast in name given its poor quality.

Our 3-day stay at the Santa Sophia Hotel Istanbul was simply excellent. We were warmly welcomed upon our arrival. The entire staff was exceptionally friendly, attentive, and helpful. You can immediately feel that hospitality here is not just a word, but a true passion. The rooms were impeccably clean, stylishly furnished, and extremely comfortable. Everything was perfectly maintained and thought out down to the smallest detail. The restaurant also impressed us – the food was excellent, tastefully prepared, and of the highest quality. We were particularly impressed by the combination of first-class service, pleasant atmosphere, and the warmth of the entire team. Such commitment is rarely found these days. We wholeheartedly recommend this hotel to anyone visiting Istanbul. Thank you very much for the wonderful time – we would be very happy to return and would choose this hotel again at any time! ❤️

Our stay at this hotel was unfortunately very disappointing from start to finish. The rooms were very small and in very bad condition. Everything felt dirty and unfresh – from the furniture, which was old and worn, to the beds and headboards that clearly had not been cleaned properly. What made matters even worse was the behaviour of the staff. Already at check-in they tried to get us to pay extra to upgrade the room, claiming that what we booked was not good enough. We noticed that the same thing happened to several other guests, which gave a frivolous and dishonest impression. The service was non-existent and the staff behaved unprofessionally and casually. We received no help or commitment during our stay. In conclusion, this is a hotel we absolutely cannot recommend. A very negative experience.