Zimmer Bosphorus Hotel

Our experience at this hotel was perfect from start to finish. We especially want to express our sincere thanks to Ferat and Fatih. Their smiles, kindness, attentiveness, and professionalism made us feel truly special. They were incredibly helpful in every way and made our stay unforgettable. We congratulate you on having such valuable employees. We will stay here again every time we come to Istanbul without hesitation. We definitely recommend it!

We were very pleased with our stay at the Metropolitan Hotel. The rooms were clean, comfortable, and well-maintained. The staff were extremely friendly and helpful. The breakfast variety was adequate, and the hotel's location was very convenient for getting around the city. We felt right at home. I wholeheartedly recommend it for both business and leisure stays.

I strongly do not recommend this hotel — never stay here! My family and I decided to stay at this place and booked a luxury room via the Booking.com app, paying a considerable amount. The reality was shocking: instead of the expected panoramic view, we faced a blank wall of the opposite building on all sides. Because of this, the room was dark — there was no daylight at all. We asked to change the room or get a refund, but received a firm refusal: * we were told there were no available rooms, and if there were any, they would be the same; * no refunds were possible — they said we had chosen this option ourselves on Booking.com. At the same time, the description on the platform **didn’t include a single word** about the fact that the luxury room had no view at all. It seems that complaints like this are common for this place, and the staff has long been used to them. We didn’t receive any apologies or attempts to resolve the situation. *The breakfast* was a story of its own. Yes, the dining area had a view of the Bosphorus Strait, but that was the only plus: * the food selection was extremely limited (which is especially strange for Turkey); * plates emptied quickly, with almost no replenishment; * to get coffee, you had to ask the bartender in person; * waiters ignored guests; * there were no fruits at all; * nobody offered to cook eggs or other dishes. After the very first breakfast, we stopped using this service and found excellent restaurants by the Bosphorus — the food there was tastier and the service was much better. * The overall atmosphere of the hotel* also left an unpleasant impression: * the interior is predominantly black, making the space very dark and uncomfortable; * early in the morning, I accidentally saw some women of easy virtue being brought to the hotel. This gives an idea of the target audience this place is actually meant for and its real level. *Conclusion:* we made a mistake by staying here. Please don’t repeat it — take the time to find a better option. The money saved by avoiding this hotel will more than cover the cost of staying somewhere that values its guests and cares about service quality.