Eser Diamond Hotel and Convention Center

We're suggesting we go because you're near Istanbul. It's a ridiculous place. Supposedly a 5-star aqua park queue. Towel not available in the room You bring a towel, then you realize there's no bath towel, you think "okay" but the cupboard isn't working. People wait in line for minutes for 15 inflatable pool floats. I'll go get the kid some potatoes and something cold to eat so he'll be full, but when I ask for ice in my drink, they charge 50 TL for a glass. It's become a funny, ridiculous place. Electrical cables are exposed at the poolside.

Today, we came to the Aqua Park to have a pleasant day with our family, but what we experienced was a huge disappointment. We paid our entrance fee and spent some time inside, but when we needed food, we were told the kitchen was unable to serve and we would have to wait about two hours. This situation poses a serious hardship, especially for families with children. A business needs to be prepared to ensure that its essential services are not disrupted during busy periods. Not being able to use the meal service resulted in a lack of service for the price we paid and ruined our whole day. As a business that values ​​customer satisfaction, we hope you will not remain indifferent to this situation and will respond as soon as possible.

We visited Eser Hotel Aqua Park, located within your facility, on June 15, 2026. However, during our visit, we experienced great dissatisfaction and disappointment due to both the poor quality of service and the unethical behavior displayed by your staff. Firstly, almost all of the shower heads in the aqua park section were broken and unusable. It is unacceptable for shower areas, which are a basic necessity for hygiene standards in a business, to be left in such a neglected state. The truly serious incident, one that is unworthy of your institution's name, occurred when we pointed out this deficiency. When my friend politely and legitimately requested that the showers be replaced, your staff in the area openly mocked my friend's appearance amongst themselves and displayed disrespectful behavior. In a tourism business that should prioritize customer satisfaction and respect for human dignity, mocking guests based on their physical characteristics is incompatible with any corporate values. Your staff's excessive and discriminatory behavior, which constitutes mobbing, has caused us deep unease.