Grand S Hotel

We stayed at the hotel for 3 nights, including breakfast. The card they gave us when we checked into the hotel didn't work in the room, and the three subsequent cards they gave us also didn't work. The breakfast selection was limited and the taste was average. We have no complaints regarding breakfast. However, on the first day, HK staff tried to barge into the room using Mastercard. They couldn't get in because our door was locked. When I went to the door and called out, the staff member didn't respond. They only appeared on my second call and, as an excuse, said the front desk hadn't yet given them the check-in list, without even apologizing. When I reported the situation to reception, the staff reacted with a very indifferent expression, as if they accepted that such incidents happen constantly. The hotel is conveniently located near the bus station, but that's not a reason for me to choose it again. We had a poor accommodation experience due to the general indifference and lack of knowledge of the staff, and we do not recommend it.

It was a clean hotel, quite close to the bus station. I stayed with my family and we had a lovely stay.

I was to catch the bus from this location to Batumi. I wasn't even a guest at this hotel. The bus hadn't arrived by nearly one hour. I used google translate to contact the bus company and via WhatsApp. There was going to be a wait. The staff at the hotel were very accommodating. I'm a solo traveller from Australia. They normally only offer the restaurant to guests staying with them. I was invited to have a coffee, which I did. Upon further contact with the bus company there was going to be a delay of about 4hours. The staff at the hotel invited me to stay for the duration, gave me the wifi password. I had another iced latte, ordered cake. Then we found out the bus was going to be 7 hours in total delayed. The staff were so kind to let me sit there, now on a glass of sprite. The doorman came to get me when the bus finally arrived. I paid my tab, tipped and am forever grateful to their hospitality. Thank you so much. Dee