Rating: 1/5 stars
Hotel Bulvar Palas Aksaray Istanbul
❌ Abusive behavior, illegal charges, and parking on public property! I booked a 4-night stay at Hotel Bulvar Palas Istanbul via Agoda for July 8–12, 2026; a key condition was the inclusion of free parking, as specified in the offer. At check-in, the receptionist was extremely rude and flatly refused to check the booking details, demanding an exorbitant fee of 15 euros per day. Furthermore, the hotel did not provide a spot in its own parking lot but forced us to leave the car in municipal public parking spaces (ISPARK). Although it was public parking, the receptionist demanded a sum much higher than the official city rate and—to top it all off—refused to issue a receipt for the money collected! Fortunately, I immediately contacted the Agoda team. Their agents spoke with the hotel and advised us to pay the official ISPARK rate ourselves, promising to reimburse us later. Agoda kept their word and refunded the amount the very next day. A 10/10 rating for Agoda's support service, but the hotel's behavior was outrageous. Avoid this place if you are traveling by car; their practices are completely illegal and deceptive!
I DO NOT RECOMMEND HOTEL BULVAR PALAS AKSARAY ISTANBUL