Inncity Hotel Nisantasi

Review of Inncity Hotel Nişantaşı – Şişli, Istanbul Visit date: July 21, 2026, at approximately 8:00 PM Although I was not staying at this hotel, my family and I were guests at the neighboring Gleam Collection Hotel, which meant we had to walk past the Inncity Hotel several times a day. At approximately 8:00 PM on July 21, 2026, I was walking past the hotel with my family when my 7-year-old daughter innocently placed a small candy wrapper into the ashtray located outside the hotel, on the public sidewalk. Within seconds, a staff member came out of the hotel and started shouting at her in front of everyone, saying that it was an ashtray and not a trash bin. Of course, my daughter should not have thrown the wrapper there, and we would have corrected her immediately if someone had simply spoken to us politely. However, she is only seven years old, and the way the employee reacted was completely disproportionate. Instead of calmly addressing the situation with us, the adult chose to yell aggressively at a frightened child. The impact on my daughter was significant. She became so frightened that, for the remainder of our stay in Istanbul, she no longer wanted to walk along that street because she was afraid of encountering the same employee again. Since we were staying at the neighboring Gleam Collection Hotel, avoiding the street was difficult and caused unnecessary distress for our family. A hotel is judged not only by its facilities but also by the professionalism, kindness, and empathy of its staff. Sadly, this experience reflected none of those qualities. I sincerely hope the hotel's management reminds its staff that children deserve patience and respect, and that situations like this can always be handled with courtesy instead of intimidation. A simple, polite comment to the parents would have been more than enough. Instead, a young child was publicly yelled at and left genuinely frightened.

Extremely Disappointing and Inhumane Treatment of a Child I was not even a guest at this hotel, but after what happened today, I felt compelled to share this experience. At around 8:00 PM, I was walking past the hotel with my family, including my two young children. My 7-year-old daughter, acting with the innocence expected of a child, threw a small piece of chewing gum wrapper into the ashtray located outside the hotel, on the public sidewalk. Immediately, a female staff member rushed out of the hotel and began shouting loudly at my daughter in front of everyone, saying that it was not a trash bin, but an ashtray only for cigarette butts. Of course, an adult can understand the difference. A 7-year-old child cannot always be expected to. Instead of speaking calmly or politely explaining the situation, the employee chose to yell aggressively at a little girl. The result was heartbreaking. My daughter became frightened and visibly shaken. Later, when we had to walk back along the same street to return to our hotel, she refused to pass in front of this hotel because she was afraid the same employee would shout at her again. No child should feel intimidated or frightened by an adult over such a trivial mistake. Hospitality is not measured only by comfortable rooms or good facilities. It is measured by kindness, empathy, and respect for people—especially children. Sadly, what we witnessed was the exact opposite. I sincerely hope the hotel's management reviews the behavior of the employee involved and provides proper customer service training. A simple, polite explanation would have been more than enough. No child deserves to be publicly humiliated over something so insignificant.

We were 3 ladies on a trip and wanted a small hotel where we could all stay in the same room. Our room had a small balcony, the room's design and color were nice. The room was just right for 3. The bathroom was a bit dark. The location is great, good price, very polite and helpful staff. They were able to respond and help us with anything we needed. We ate breakfast, lunch and dinner outside.