Manesol Suites Golden Horn

Overall the hotel was very nice. The rooms were clean and comfortable, and the staff were friendly and helpful. The location was also excellent; we had no problems with transportation. The breakfast and overall service quality were also very good. It was a pleasant and enjoyable stay, and it's a hotel I would choose again. I wholeheartedly recommend it to everyone.

I’ve visited this hotel many times, but this is the first time in my life I’ve been insane! This place I preferred and recommended to the surrounding area was a complete disappointment. We asked for a simple bag, said we were coming in 30 minutes, but it wasn’t ready. We ordered at the restaurant, we were two, but one fork was brought to the table! We had to use the same shovel for two adults, and there’s no shortage of hygiene and customer satisfaction. The restaurant side is a separate failure. No one comes by to place an order, we waited several times and finally had to pick up our own order and deliver it ourselves. Attentive staff and zero sense of service. I was both sad and disappointed to encounter a painting like this after my previous beautiful experiences. It’s hard to believe a business went bad so soon. I’m calling to hotel managers: Your quality of service has hit the bottom! If it goes on, you’ll lose even your most loyal customers.I’m absolutely not recommending!

This hotel is misnamed on Trip Advisor. It's now called Festinn Suites Hotel. It's located in the off-the-tourist track Golden Horn, in my view one of the most interesting parts of Istanbul. It is very hard to find. Taxis don't know it (and the rip-off artists will take advantage of that). You can get to the hotel from Attaturk Airport by taking the metro and then the metrobus to the Haljoli (sp?) station. From there take a cab to the hotel. But few drivers will speak much English so have the help desk at the airport write out the name of the hotel and the address in Turkish. A landmark most know is the Miniaturk and it is a few blocks north of there on the west side of the road. (It's also close to the Hilton Garden Inn but that is up a hill from the main road.) You can also take the 401ST bus from that metro station but it is hard to find the right direction and place for the buses. You need a bus/metro pass to which you can add money; buy it at the airport station. It works on the metro and the major bus lines. THE GOOD: the suites include 2 rooms with a small kitchenette and living area and a separate generous sized bedroom. The views from the window of the Golden Horn across the street are splendid and the breakfast is decent (but tiresome after a couple of days.) The staff are very helpful in intent if not always knowledgeable. There are many small restaurants and few larger ones nearby. The smallest ones won't speak English or take credit cards. There is a small swimming pool in the basement and a nice turkish bath and sauna. THE BAD: The raod noise is loud from all rooms (they claim "soundproofed rooms"; they are not. Also, the bathrooms are linked to a central air shaft and are malodorous. (I looked at 3 rooms and they all had this problem.) There was mold on the sink and floor grouting of the bathroom. The smell does not go away even by closing the bathroom door and opening the outside windows (hard to do when it's cold). The cleaning staff are not adequately trained or rigorous in their cleaning and the products they use do not adequately kill the mold in the bathrooms.I cannot recommend this hotel until it fixes the problem and clean up the mold; this is unsafe in my opinion. The exchange rates are terrible--use an ATM--and some of the staff are more pleasant than knowledgeable.