Serdivan Apart Hotel

We booked a room with balcony (roof-top terrace) (it was the highest price on the website at that time). But the room that we got, was not what was described on the website. Our room was old, dusty, old furniture, old bedsheets and blankets, old bathroom with black mould in the shower cabin and between tiles, old air-condition, dusty and unclean very very dusty (almost blackish dust) balcony. There was a double bed and single bed. There were large windows with old, flimsy , dusty curtains, which did not offer enough privacy during the day or night ( considering that the room faced rooms/accomodation on the other side of the street). The roof-top terrace aka balcony is not suitable as it is very very dusty and dirty. There were no lifts, and we had to climb many stairs with luggage, and baby stroller. Upon checking in, I immediately called the internet website which I booked from, and complained. But it was almost midnight, and we were in a foreign country, and we had children who were tired and sleepy. On our way down one morning, we noted the cleaner cleaning the room below...and that room looked like the one on the website. I guess we got short-changed, or maybe they ran out of rooms that time. The hotel is located on the hilly part of Istanbul. You will have to walk up hill, to go to the Istanbul shopping/tourist area. Therefore not suitable for people with baby strollers, or disability.

This hotel is nice and they have good service and the ones working there are kind always laughing and mister Yusuf the owner he is very kind and he help people I enjoyed there and I am visiting Istanbul and I will go there another time. It's near sultanahmet and the blue mosque and Aya Sofia and near sultanahmet tram station

We stayed at Serdivan Apart Hotel for 5nights last October 2015. Really great location and very central, just a short walk from Sultanhamet, The Blue mosque, Haya Sofia and The Grand Bazaar, etc. We were looking for something central and we found it here and at a great price. The hotel is located in a safe area, my sister and I walked went out at night , no problem. Yusef is very, very friendly and helpful and sees to all your needs. I would definitely stay here again and would recommend it.