Sami Beach

We booked this hotel after our last one got cancelled a few months before we were due to travel. We booked the holiday through Jet 2. Firstly do not believe the photos that you see on any website about this hotel, talk about artistic licence! I would like to see where the bedrooms are in this hotel that are shown on the photos as we were put into two and not one looked like the ones in the photos. We arrived late on the Sunday evening after travelling all day to be met by two incompetent young guys on the reception that were only interested in taking your cases so they could get a tip. We were offered no food, not even a bottle of water. We were given our rooms key and that was it, no mention on what times the meals were, where anything was etc. We went to our room that was supposed to house 3 adults for 7 nights. The room was so small two adults could not pass one another whilst in the room. The balcony, well if you could call it that had two tiny wooden chairs and a tiny wooden table on it, to get onto the balcony you would have had to stand on one of the chairs or take one away. We asked to be moved immediately, we were told that nothing could be done until morning when the manager came back on shift. We went back in the morning after a very stressful night, not being able to unpack and then discovering there were no towels. We went back in the morning to speak to the manager to be told we had to come back at 9.30am. We went back again at 9.30am to be told that there was nothing they could do until 1.30pm. At this point we felt that someone was having a good joke on our behalf. Luckily we bumped into the house keeping manager on our way back to our room who was extremely helpful and got us moved to a bigger room. The room we were moved to was bigger but no better than the first one, there was a bath in the living space, why we're not sure?? The balcony was bigger but very narrow, two people could not pass one another. Curtains were hanging off the rails, the list goes on. We were tired and fed up with not being able to start our holiday so accepted the room. Within 24hrs the air conditioning unit leaked water all over, the fixing of said unit was a joke and that bad we had to film it. Then the hotel staff were cutting branches from the palm trees that were outside our room by leaning over from the roof with a long stick with a very sharp knife attached to it. We had not been told of this and could not use the balcony. We had to laugh has by this stage the hotel was more like faulty towers. The food was ok if you could actually get any or get sat in the restaurant. The restaurant was supposed to close at 9pm, we witnessed on more than one occasion food being cleared away at 8.40pm. You could not get sat in the bar area unless you didn't go for evening meal as there were not enough seats for everyone, this was a common theme with this hotel. It felt there were more people in the hotel than there were facilities. 49 sunbeds around the pool. Yes my friend did count them. The noise levels were really bad and very stressful, turkish and russian holiday makers watching their phones on full volume, listening to music on full volume, no respect for anyone else. it was the same when any food was put out, fresh fruit would be gone within minutes of the dinning room being open, when pastries were put out late afternoon people were just pilling their plates high and then witnessing so much waste. If you were hoping for a sunbed around the pool you had to be up at 6.30am and the beach wasn't much better. By the third day of our holiday we had all had enough. We had gone AI but had spent so much having to eat out and spend the day at a neighbouring hotel, which we did ask if they had any availability as we were willing to move we were that unhappy. We complained to Jet 2 as we felt that having this hotel on their website mislead customers. After this everything changed, we had reserved sunbeds, hotel managers asking if we were ok and could they help in any way. We got told that we could eat in the ala carte restaurant that apparently is free for customers who are staying 7 nights on AI. You don't get told this when checking in, neither do you get told that they supply towels for the beach/pool. It shouldn't take customers complaining for the hotel to realise simple things that make someone's holiday. there were lots more things and I could continue but I think you have the point of this review. I have been holidaying in Turkey for nearly 30 years and never once have I had to complain, I have never stayed at a hotel that I didn't feel comfortable being on my own until this holiday. We shall be going elsewhere for a few years as it has put us off. I have taken this further with Jet 2. Just don't want anyone to make the same mistake as we did. We all found this holiday very stressful and not the relaxing break that we had hoped for. The holiday wasn't cheap either.

It was a very enjoyable holiday, thank you waiter Onur Beh, your attention and good looks were amazing, see you next year.

a lot of the rooms have no windows we asked to be changed but had to wait 2 days after seeing 2 other rooms we finely got a room with a veiw, yeah now to the food well it was very basic but thats turky but ive stayed in better 2 star with better food.so good luk going there...........