Blue Bay Platinum

Extremely Disappointing Stay I arrived at Blue Bay Hotel Marmaris today with my wife and child, and unfortunately, our experience has been the worst we've ever had at this hotel. The problems started immediately after check-in. Our room had no hot water and the air conditioning was not working. We contacted reception five times over the course of an hour before a technician finally came. He managed to fix the hot water, but for the air conditioner he simply cleaned the filters and told us it would start working within an hour. It never did. My wife then went to reception to report that the problem was still unresolved, but the staff there seemed unwilling to believe us. Eventually, the manager, Murad, came to our room personally to inspect the unit. To his credit, he was polite, professional, and respectful. He confirmed that the air conditioner was indeed faulty. We were then given three options: 1. Move to a room on the first floor with no view. 2. Stay in our current room and wait until 8:00 PM in the hope that maintenance could repair the air conditioner. 3. Receive a portable cooling unit for the night, with a room change promised for the following day. After a long journey, this was the last thing my family needed. Instead of relaxing, we spent hours chasing reception and waiting for maintenance. What made the experience even more disappointing was that I stayed at this hotel several years ago, and it was excellent. Sadly, the quality has declined dramatically. I also noticed that the air conditioning in the lobby wasn't working either. One of the reception staff was using a handheld fan because it was so hot, which says a lot about the current condition of the hotel. To make matters worse, I requested a second room key at reception, and my request was simply refused without any reasonable explanation. Not every member of the staff was unfriendly—Murad, the manager, handled the situation professionally and deserves recognition for his attitude and honesty. However, the overall level of service, maintenance, and guest care has been extremely poor. I still have five days remaining in my stay, and I sincerely hope they pass quickly because this has been a very disappointing start to what was supposed to be a family vacation. Unfortunately, based on this experience, I will not be returning to Blue Bay Hotel Marmaris, nor would I recommend it unless significant improvements are made.

We’re currently staying at the Blue Bay Platinum in Marmaris and wanted to leave a review while we’re still here. First of all, the hotel is spotlessly clean and the food has been fantastic. I’m a very fussy eater, so that’s always one of the biggest things for me, and I’ve been pleasantly surprised by the variety and quality every day. Turkey isn’t as cheap as it was years ago, but it’s certainly not expensive either. Prices have changed everywhere, and it’s worth remembering that the local people are simply trying to make a living, just like the rest of us. The highlight of our holiday has definitely been the spa. On our first day, my husband and I booked the Turkish bath and massage, and wow… it was absolutely incredible! We were treated by **Melli** and **Eka**, and they genuinely know their stuff. It was honestly the best massage we ever had It was so good that we’ve already booked another one before we fly home! A special thank you as well to the lovely gentleman who welcomed us, showed us around the spa and explained all the treatments (I’m so sorry I didn’t catch your name) and to **Omar**, the “Big Sheriff,” who looked after us so well throughout our stay. Thank you all for making our holiday so special. We would definitely recommend the Blue Bay Platinum and can’t wait to come back.

Great hotel with great staff Alex at the hotel in adult pool was always welcoming and never seemed unhappy considering the amount of customers he serves on a daily basis great guy with a great attitude hotel itself no complaints