Fantasia Hotel Marmaris

Hello everyone Don't be fooled by Quadas Hotel's location alone. I had made a reservation for 3 people for 4 nights and 5 days. When we arrived at the room, it was number 3. There were no beds available, so I called reception and informed them. They put two utterly awful foam mattresses on a makeshift bed frame in our room; when you lie on them, a Marianna's Trench forms in the middle. They charged me for three people but gave me a double room because of the ridiculous bed frame and foam mattress. Therefore, I leave these people to God's judgment. I also said the refrigerator was broken on the day I asked for a bed, number 7. I caused a scene at the reception desk, unplugged the refrigerator, and threw it into the hallway. When I asked the reception why they weren't looking into this, they mockingly said, "Your refrigerator has been repaired." The so-called technical service representative who came to the room said, "I looked at this last night," and when I asked what he did, he said it was faulty. I asked again, "Okay, what did you do?" but there was no answer regarding the fault. He just said the hotel was full and he couldn't get me another room. After much effort, he finally changed the refrigerator, but his attitude was off the charts; he expressed his anger by breathing deeply and loudly. I really had to restrain myself at that moment to avoid smashing his head in. Generally speaking, the pool isn't cleaned, and for some reason, the hotel's floor corridors are hotter than the sauna. In short, it's a terrible establishment. The location is fantastic, but the service is awful. Don't waste your money. WILL I GO AGAIN? NEVER! Regarding room service alone, I give 5 stars to the person who served tea and water; they were a very polite employee. The rest is irrelevant. My advice to the hotel owner is to please hand over the business IMMEDIATELY. Because you can't.

Now, let's talk about what happened at this hotel between August 10-14. 1) When you arrive at the hotel, you must leave your car in an empty spot on the street because you won't find a parking space. 2) We booked a double room for three people, but no beds were provided. To make matters worse, they later brought a mattress that I wouldn't even call a bed frame; it was a hollow foam mattress. Lying on it could seriously injure your spine. 3) No air conditioning is working anywhere in the hotel. The corridors are like saunas. 4) The mini-bar in the room was broken. (7) The fact that they only decided to address the issue after we raised our voices, despite having to tell them repeatedly, shows the employees' indifference. 5) I don't even know how to describe the way the technician who came to replace the wardrobe acted, as if he was being pushy. Imagine their attitude; they threatened to start a fight if you tried to argue with them. 6) I would like to congratulate the staff member who helped prepare breakfast in the mornings and who brought cups, tea, and coffee to the rooms in the late afternoons. And also the gentleman in charge of the beach. Both are polite, kind, and cheerful people who do their jobs well. 7) A hotel that doesn't live up to its location, completely neglected, and lacking in customer satisfaction. It's a shame to have such a terrible establishment in such a location; I would say it's beyond disastrous. 8) Don't waste your money...

My 6-day hotel experience was terrible. The air conditioner in the room isn't working, and the up/down control doesn't work either, so we're all aching; it hits the bed directly. We've taped it in place. Despite our requests, the cleaning was only done with great difficulty. The toilet and bed were full of hair and lint when we first arrived. I'll also include a photo of the stain on the sheet. The guy they put in charge as operations manager is an absolute disgrace. The card didn't open the door for days; we were locked out. Breakfast was mediocre. The only good things about the hotel are the balcony view and the beach. They said there would be complimentary ice cream between 3 PM and 5 PM, but that guy they call the operations manager dropped an ice cream cone and tried to put it back in. If we hadn't seen it, we would have eaten it like that. And they said a portion of ice cream is two scoops, but they gave it to us like we were 10 years old, and then, without any shame, they tried to give us the ice cream in a cone that was less than two teaspoons. Nobody cares about a business that doesn't deserve the money it's getting. I definitely do not recommend it. I'm a frequent traveler and have stayed in countless hotels, but I've never encountered such a mediocre place.