Pineta Park Deluxe Hotel

The room was spacious, but unfortunately that was one of the few positives. The beds were extremely uncomfortable, and the room layout was rather bizarre and impractical. The hotel was very dated and, more importantly, seriously lacking in cleanliness. The bath was stained, dirty and had materials flaking from its surface. The walls and tiles were also visibly stained with dirt and grime. The condition of the bath was so poor that after showering, you were left feeling as though you were still dirty. This is completely unacceptable for any hotel, let alone one advertised as 4-star. The beds had clearly not been moved or cleaned underneath before we arrived. We found thick layers of dust, rubbish and various items underneath the beds, including belongings such as slippers and used condoms. Finding used condoms in a room that I was staying in with children was particularly disturbing and completely unacceptable. There was no way of knowing how long these items had been there or whether they had been left behind by previous guests. It made me seriously question whether the room had been properly cleaned and sanitised before our arrival. The cleanliness was so poor that I had to make a complaint about the room not being cleaned properly, or only being partially cleaned. The balconies were also not properly cleaned and were left dirty. There was also a lack of adequate drying rails, which was particularly inconvenient for drying swimwear and towels. The room also had numerous maintenance problems. The wall-mounted hairdryer was falling apart, and the curtain rail repeatedly fell down because it was loose and had clearly been poorly repaired. Furniture was also falling apart, while areas of flaking paint throughout the hotel gave the whole property a neglected and run-down appearance. The lifts were constantly playing up, which was particularly problematic as I had a baby with me and needed to use the lift with a pram. Having unreliable lifts when travelling with a baby made getting around the hotel unnecessarily difficult and frustrating. There was also zero security, which was extremely concerning and made us feel very uncomfortable during our stay. The food and all-inclusive offering were another major disappointment. The quality of the food was poor, there was barely any choice suitable for children, and there were no allocated snack times. There were also no set ice cream times or much choice of ice cream for the children. The choice of alcoholic and soft drinks was extremely limited, which was particularly disappointing considering we had paid for an all-inclusive holiday. As a result of the poor food choices, we had to eat out on several occasions, creating additional and unexpected expense, particularly as we were travelling with children. This was extremely frustrating when we had already paid for an all-inclusive holiday expecting a reasonable selection of food and drinks to be available. There was no entertainment for children or adults, either during the day or in the evening. There were no activities to keep the children occupied and very little, if anything, available for adults. Because of this, we had to leave the hotel regularly and spend additional money on activities and outings simply to keep the children occupied and try to enjoy our holiday. This resulted in significant extra expense on top of what we had already paid for the all-inclusive holiday. The pool area was also a major disappointment. Staff and other guests would tell the children off for simply being children and playing in the water around the pool. This made the children feel unwelcome and meant they could not properly enjoy one of the main facilities we had expected to use during our holiday. There was also constant hassle around the pool from people trying to sell excursions and hairdressing services, making it difficult to relax and enjoy the pool area. Communication was difficult, as very few members of staff spoke English. Unfortunately, some staff and other guests were also rude. For a hotel advertised as 4-star, the overall standard was extremely disappointing. In my opinion, it did not come close to the standard I would expect from a 4-star hotel, and I would struggle to understand how it could justify that rating. The main positives were the spa, the shop, and one or two of the bar staff who were genuinely friendly and helpful. Sadly, these positives were nowhere near enough to make up for the many problems we experienced during our stay.

This hotel is definitely not a 4* it's 2 * at best, very dated and run down the hole place needs a deep clean the staff weren't very friendly ,the food choices and the drinks choices were poor. we know we didn't pay for 5* but for nearly £600 each we expected better from love holidays as we've been with them many times before

Terrible food. Impolite restaurant staff. Rooms without renovation. The elevator is not working.