Alinn Boutique

We stayed at X Life Hotel in Sadi Germe for 7 nights, and I can honestly say it was the most disappointing hotel experience of our lives. Nothing was as advertised, and the overall service and conditions were completely unacceptable. The Room & Bathroom: The room looked horrible. To make matters worse, the bathroom had severe mold/dampness issues . When we asked at the reception to change our room, the staff flat-out refused to help us. Amenities: For the entire duration of our stay (7 nights), we had to shower with cold water every single day! Furthermore, the cleaning service was a complete joke. The maids only came in to slightly adjust the corners of the sheets, doing zero actual cleaning. In 7 nights, our bed linens were never changed even once. Food: The food variety was extremely poor. Day after day, we were served the exact same dishes recycled from the previous day. Despite being in Turkey, there was a complete lack of traditional Turkish food—we expected authentic, delicious local cuisine, but the food quality was deeply depressing. Drinks & All-Inclusive Policy: The drinks were horrible—clearly the cheapest, lowest-quality brands available. To top it all off, even though we booked an all-inclusive package, we were told we had to pay for drinks after 10:30 PM! Service: The customer service was extraordinarily poor and unprofessional from start to finish. Horrible, horrible, horrible! We do not recommend this hotel to anyone. Save your money and choose somewhere else.

Went with my partner and was expecting a beautiful calming 4* experience all inclusive hotel , only thing good was the view , got there and no information in description it was under renovation, food was dirty and dyer went out and paid for food in town every night , the women’s toilets were horrific ants all over toilet seat/ in the bowel physically having to squat over toilet seat to use , mouldy toilet roll that’s if there were any else we’re having to use napkins from dining room , bedroom was falling apart tap eroded off , shower drain protruding from floor partner cut his foot reported nothing done , no staff about for all inclusive service guests were having to self service themselves for hours at the bars , beach bar says include snacks and lunch which resulted in a soggy bread with a slice of lettuce and cheese, we aren’t fussy but when you are paying money for a 4* hotel you’d at least expect a 4* hotel with 4* service , this wasn’t even 3* hotel for us only good thing was the view that’s it , no gym as stated all photos we believe is ai on the description as looked nothing like what we booked online. Please don’t waste your money as really disappointed

I rarely leave reviews, but people deserve to know what they’re paying for before booking this hotel. Their photos we believe are AI and not true to the actual experience. We chose XL Hotels in Sarigerme because it was advertised as a 4-star all-inclusive resort with facilities including a gym and leisure areas. What we found was a hotel in poor condition, with parts under renovation, a closed gym throughout our stay, and standards that were nowhere near what was advertised. Our room had broken bathroom fittings, corroded taps, a cracked shower head and a dangerous shower drain that was sticking up from the floor. Despite reporting it, nothing was done. I cut my foot on it, and we later found other guests had suffered the same. Guest safety clearly wasn’t taken seriously. The cleanliness was shocking. The women’s toilets near the upper bar had ants crawling over the toilet seat and inside the toilet bowl, dirty seats, broken flushes, damaged cubicle doors and, on occasions, no toilet paper at all. For a hotel claiming to be 4-star, this is completely unacceptable. The all-inclusive service was equally disappointing. Bars were regularly left unattended for long periods, guests were helping themselves because no staff were around, the hotel repeatedly ran out of ice and even basic soft drinks like Sprite, and we waited over an hour to be served despite asking reception several times. The food was also completely misrepresented. The hotel advertised a varied, high-quality all-inclusive dining experience, but the reality was extremely disappointing. Meals were repetitive, often served lukewarm, and lacked both variety and quality. The beach bar was advertised as serving snacks and lunch, yet what was provided was little more than a soggy piece of bread with a tiny slice of cheese and lettuce. This fell far below what any reasonable guest would expect from a 4-star all-inclusive hotel and did not match the description used to market the holiday. We reported faults in our room on our first night, only to be told later that there was no record of our complaint and nothing had been repaired. Speaking to other guests, it became obvious this was a recurring problem. This hotel is tired, poorly maintained and nowhere near the standard it advertises. We have photographs and videos of the mould, broken fixtures, dangerous bathroom defects, poor hygiene, closed facilities and other issues. If you’re looking for a genuine 4-star holiday, book somewhere else. We genuinely wish we’d ignored the positive reviews because our experience was nothing like them. Avoid.