Sarihan Cave

Now called Elite Cave Suites, so look on new Tripadvisor reviews.

Great hotel location and beautiful Recommendation of the staff at the friendly Ayeshegul lady

The property itself was great, the hotel was carved out of stone and we’ve never seen anything like it. In the mornings when the balloons were in flight it was the most amazing thing I’ve ever seen but this experience you can get from any hotel on the street. Outside of the front desk staff the rest of the staff wasn’t really great in the morning the breakfast buffet staff just stared at us and didn’t even attempt to respond when we tried to ask questions not even to tell us they didn’t speak English. Here’s where everything went wrong - The property offered to book us a ballon ride with their own company, upon check in we were told we had to pay with cash and couldn’t use our card. This was fine for us as we had decided to just go to the atm and pay that same night, the two attendants at the front assured us that it wasn’t a problem and we could pay after the ride the next day. The ballon ride was so much fun and so exciting we forgot to stop at the atm, as a matter of fact we forgot totally about payment as the experience had already passed. We stayed at the hotel for one more night and checked out the following morning, the attendants assisted us with getting a transfer to the airport to catch our flight . When we were boarding the flight we received a message via Instagram from one of the attendants reminding us we forgot to make payment, this was fine but as we were boarding the flight there was little we could do at that instant, he requested that we send our card information “via Instagram” for him to charge the “cash only” fees. We informed them that wasn’t an option and we would have to find an alternative solution. The following days we received threats and were harassed by the two attendants and one of their friends, what made it even worst was the communication barrier as they did not speak English very well. We did end up paying as we didn’t have any intention of not paying, but the way they behaved during the time we were trying to find a way to get it done without having to send our card via social media was ridiculous. I wouldn’t advise you to stay here or use their ballon service, there are tons of other hotels in the same area with great views and even better staff and service.