HAMPTON BY HILTON SAMSUN

1. Booked a Non-Smoking Room, but Assigned a Smoking Room When making my reservation, I clearly selected a non-smoking room. Yet after checking in it was a smoking room filled with such a strong smell of cigarette that made me hard to breathe! I went down to the front desk to request a change, the staff firmly insisted there were no non-smoking rooms available and only offered to spray some air freshener. It was only after I said I would cancel my booking and look for another hotel nearby that the front desk "suddenly" found a room for me. If a non-smoking room was available all along, why refused to change it in the first place? I had finally to wait over half an hour before I could move to the non-smoking room. 2. Serious Hygiene and Cleanliness Problems In the bathroom, the towels were not only dirty but also torn! Besides, there was no glass in the bathroom for teeth brushing so took a coffee cup from the living area instead, however, it covered in stains, clearly hadn't been cleaned. This was truly unacceptable! 3. Broken Iron I was here on a business trip and needed to wear a dress shirt. The next morning, when I went to iron my clothes, I found the iron was broken! It leaked water as I filled it and was completely unusable. Since I was rushing to meet a client, I had no time to ask for a replacement, which left me unable to head out looking presentable that day... From the room assignment to the cleanliness and the in-room facilities, there were simply far too many problems with this stay, and the front desk's handling of the situation left a lot to be desired. Obviously these were neither isolated nor one-off incidents. As a business traveller, this was far from the reassuring experience I'd hoped for. I sincerely hope the hotel takes these issues seriously and makes genuine improvements, and I'd advise fellow guests to pay close attention when checking in.

It's a very quiet and comfortable hotel. Nisanur, the lady at the coffee bar, was very friendly and welcoming, and Rabia was also very helpful with the accommodation. We would like to thank them again from here.

The welcome and farewell were friendly, the communication was attentive and pleasant. The room was clean, spacious, and everything we needed was considered. We left after breakfast. I think the menu was very good; the products were fresh, and they checked and replenished as needed. I'm still thinking about the things I couldn't try. We went without doing any online research, we liked it and stayed. When I came to write a review, I read the negative comments, but we didn't experience any of them. We wanted to continue our trip and stay in the same place again on our return. We arrived around eleven in the evening and stayed in another room, which we found to be equally good. We saw two different rooms and had no problems. Most importantly, the cleanliness was excellent; the rooms and everything were spotless. Thank you.