Royal City Hotel

Terrible hotel, I would not categorically recommend it. The service is disgusting! I live in Germany with my wife and we were on holiday in Ukraine. Unfortunately, Kiev had to leave early for work reasons. We see it as normal to meet friends in the home country as well. Because of the relative proximity to the train station, I had decided to choose the hotel. As an overall conclusion, I would describe our stay as being in hell. At first glance, the royal-style hotel looks attractive from the photo. Unfortunately, this is the only plus point as the rooms are already worn out. Lean and unkempt at the reception (it's hard to call her an adequate person, besides she is the owner of the hotel), will ruin your holiday for sure, because she obviously completely misjudges situations and create a lot of trouble. There are obviously stay regulations that were not explicitly communicated. It turns out that access to the hotel is allowed until 11.00 pm or from 7.00 am. We immediately had a question, do I spend an hour in a hotel or in a hostel for 1360 UAH a day?! Of course, my wife said that she wanted to return to our room later, as I have the right to walk around Kiev at night ... A storm of discontent met us and we finally got the key to the front door. On the second day, when my wife left the room, The Manager was asked very rudely, "When are you leaving?" My wife said in a calm tone that maybe they could come at lunchtime to clean up. The adventure is just beginning! In the evening, back in our room, she decided to lie down .... at 8.30pm there was a short knock on the door and immediately opened my room door with my key. My wife wasshocked, almost without clothes (She did not expect a visit), and asked: "And what does that mean?" My wife received the answer "I saw that your light is on." It is logical that in the evening the light in the room can be switched on !!!! I don't speak Russian and just because I'm a foreigner, to equate my wife with a prostitute is really outrageous, an inexcusable insinuation. I have never encountered such absolutely disrespectful, undignified and dishonouring treatment in my life, and I wouldn't even wish it on my enemies! Absolute mega impudence! Of course, the national currency in Germany is EURO and for add suitcase storage we should pay on the spot not expected 750 UAH, but we had only € cash in hands at this time. We didn't even occur to us beforehand that we could be associated with the horizontal trade. This is just partial topics, even more happend! Any further word is to much from my value time... WLAN not available in rooms Just cash accepted Just russian language! Breakfast included? another lie

Three separate stays here and fantastic experiences each time. Consistently friendly staff, very nice lounge, and excellent rooms.location also within reach of metro and rail lines, and pricing fair dinkum!

4* Hotel.....come on.....the manager of the hotel would be an excelent prison guard. The staff of the hotel is well trained in tehniques how to take money from the guests . The are rude,quarrelsome and with poor manners.