Khortitsa Palace Hotel

Given the armed forces of the Russian Federation are engaging within 30 kilometers of the city of Zaporizhzhya, the team at the Khortitsa Palace Hotel provides a safe and impressive display of professionalism and deliver five-star service during a war that is very near to their front door. The rooms are terrific- particularly the suites. The lobby bar service is outstanding, and the dining operation is spectacular, again given the circumstances. The digital menu is visually what would be expected at a five-star property- but remember the circumstances. Yet, any item selected arrives as it looks in the digital menu images. The teams in reservations, reception, bar, restaurant, and housekeeping are professional and kind... and kindness is incredibly valuable. Lastly, critical for guests to appreciate the current circumstances- so if the city has a power outage, if an item is unavailable, if something is out of place... consider the realities of each of the team members who endure these every day- yet show up to provide quests with a terrific experience. Be appreciative.

The price-performance ratio is not correct. The night for 4580 UAH is definitely to much. The hotel is 10 years old, but it seemed it's 20 years old. The price level is generally to much for Zaporozhye. The breakfast buffet is good (quality and choice). The quality of restaurant is also good, but I ordered for diiner a 'Grilled beef medallions', which is served without any besides like vegetables or potatoes. Only two pieces of beef medallions. I didn't know that this is typical in Ukrainian kitchen to order besides. The main negative impression is the cleanliness of the hotel/room (for this price level). The carpeted floor in room (#608) was quite dirty (skeevy). The furniture is used up. Yours sincerely, Matthias Klebl.The price-performance ratio is not correct. The night for 4580 UAH is definitely to much. The hotel is 10 years old, but it seemed it's 20 years old. The price level is generally to much for Zaporozhye. The breakfast buffet is good (quality and choice). The quality of restaurant is also good, but I ordered for diiner a 'Grilled beef medallions', which is served without any besides like vegetables or potatoes. Only two pieces of beef medallions. I didn't know that this is typical in Ukrainian kitchen to order besides. The main negative impression is the cleanliness of the hotel/room (for this price level). The carpeted floor in room (#608) was quite dirty (skeevy). The furniture is used up. Yours sincerely, Matthias Klebl.The price-performance ratio is not correct. The night for 4580 UAH is definitely to much. The hotel is 10 years old, but it seemed it's 20 years old. The price level is generally to much for Zaporozhye. The breakfast buffet is good (quality and choice). The quality of restaurant is also good, but I ordered for diiner a 'Grilled beef medallions', which is served without any besides like vegetables or potatoes. Only two pieces of beef medallions. I didn't know that this is typical in Ukrainian kitchen to order besides. The main negative impression is the cleanliness of the hotel/room (for this price level). The carpeted floor in room (#608) was quite dirty (skeevy). The furniture is used up. Yours sincerely, Matthias Klebl.

This is, hands down, the best place to stay in all the Zaporozhye region. My wife and I have have stayed here before, but it had been a few years. With all the changes in 2020, we wondered what to expect at Khortitsa Palace. We were delighted to find out that it is just as wonderful a hotel as ever. Our room was spotlessly clean with the incredible view of the Dnepr River, Khortitsa Island, and the Zaporozhye cityscape. And I love the pillow-top mattresses on the beds - so comfortable! The breakfast was just as delicious as ever, and we also enjoyed all the extras (even the well-equipped exercise room, fast wifi, relaxing lounge area and restaurant, etc). And the staff, as always, were so friendly, helpful, and responsive to any requests we had. It is so nice to see that some good things never change! We're looking forward to our next stay!