Danat Al Ain Resort

We had a truly wonderful stay at Danat Al Ain Resort while celebrating our anniversary, and it exceeded all our expectations. A heartfelt thank you to Katerina from the Front Office for her warm welcome, professionalism, and genuine hospitality. She made us feel valued from the moment we arrived. Our sincere appreciation also goes to the Housekeeping Team for keeping Room 604 spotless and comfortable throughout our stay. Every detail was taken care of with great attention. The team at Arabesque Restaurant deserves special recognition for the outstanding breakfast and dinner experience. The food was delicious, the service was attentive, and every meal was enjoyable. A big thank you to the Pool & Beach Bar Team for their friendly service and refreshing drinks, as well as the Pool Maintenance Team for maintaining such a clean and beautiful pool area. Finally, our deepest gratitude goes to Mr. Raja for making our anniversary so special. His kindness, care, and exceptional hospitality created unforgettable memories for us. Thank you to the entire Danat Al Ain Resort team for an amazing experience. We look forward to returning again soon and highly recommend this resort to anyone looking for exceptional service and a relaxing getaway.

I stayed at this hotel on a Wednesday night because I had work in Al Ain early the next morning. At 12:30 am, the loudest music suddenly started playing. At first, I thought it was coming from another guest room, but when I called reception, I was told the noise was coming from the hotel nightclub and that there was “nothing they could do” because the club closes at 3:30 am. I genuinely cannot understand how a hotel does not properly soundproof its nightclub. The club is on the first floor, while my room was on the fifth floor, yet the music sounded like it was inside my room. I called reception twice asking for help, and the only solution offered was to move me to another floor at 2 am beside sorry there’s nothing we can do, Oryx party must go on until 3;30 we can’t stop it. This was one of the worst hotel experiences I’ve had. A hotel should provide guests with the ability to rest and sleep, especially on weekdays for business travelers. Very disappointing experience and definitely not worth the stay. Bottom line it is not a hotel for business travelers nor for families.

, I am writing to express my extreme disappointment with my stay at your hotel. I traveled from Dubai, spending nearly 1 hour and 50 minutes driving, expecting a relaxing family experience. Unfortunately, this has been my first and very bad experience with your hotel. I booked a full all‑inclusive package with alcohol, but the services provided do not match what was promised. I spent my hard‑earned money to enjoy quality time with my family, yet I am struggling to even understand what is happening with the hotel services. During lunch, I was clearly informed that there would be a buffet. However, when I arrived, I was surprised to see that there was no buffet at all, only a fixed set menu. The menu was very limited—there were no chapati/roti and no proper gravy items, which made it extremely difficult for my children to eat. This is unacceptable for a family resort experience. Last night, I raised this issue with the duty manager, Mr. Ahmed. He assured me that everything would be normal from the next day. Unfortunately, nothing has improved, and I am still facing the same poor experience. This has left me very dissatisfied and disappointed. The only positive part of my stay is the pool bar team, especially Sagar and his teammates, who are very helpful and understanding. I truly appreciate their professional attitude. I request your management team to take this matter seriously and provide an immediate resolution, as this experience has not met the expectations of an all‑inclusive family holiday. I am extremely disappointed with the housekeeping service during my stay at your hotel. I am staying in Room 604. On the day concerned, I personally informed one of your housekeeping staff members to clean my room after 12:00 PM, as we were going out. We left the room around 12:20 PM and returned at approximately 7:00 PM, only to find that the room had not been cleaned at all. This was very frustrating and unacceptable, especially after clearly informing the staff and being away for several hours. I have attached photos as reference to show the condition of the room upon our return. Honestly, this has been my worst experience at this hotel. Housekeeping is a basic service, and such negligence reflects very poorly on the property’s standards and management. Because of this experience, I will no longer recommend this hotel to anyone. As a social media influencer, I will also be sharing this experience on my profile so others are aware before choosing to stay here. I expect a proper explanation and appropriate action regarding this matter. Very disappointed.