Burj Al Arab

I was here for two days with my teenage daughter while on our way to the Maldives. Excellent and gorgeous hotel! The rooms were fabulous and the service was outstanding. The prices were high as expected - including the outrageous incidental charge each night (maybe that's a UAE thing)?! Overall absolutely fantastic bucket-list stay. I can't wait to see the hotel when it reopens. My daughter got to choose our next big trip - and she chose Dubai! So we'll be back.

Our stay at the Burj Al Arab was nothing short of exceptional. From the moment we arrived, we felt so welcome and everything was luxurious and thoughtfully curated. The suite was spacious, elegant, so different from anywhere I have stayed before, it didn’t feel like a hotel room at all, but more like a private residence in the sky. What truly made the experience unforgettable, though, was the level of service. The staff were incredibly attentive without ever being overbearing, always anticipating our needs and making us feel genuinely valued. A special mention goes to Monique, who we spoke with at breakfast, she was warm, friendly, and incredibly informative, taking the time to make our morning even more enjoyable. Every detail of our stay reflected the hotel’s iconic reputation. We left feeling thoroughly pampered and already looking forward to our next visit.

We booked a non refundable stay in the burj for this June. Yesterday I see on Facebook that they are closed for renovations. They didnt even contact me regarding it. When I reached out to them via email they offered me to stay in one of their sister hotels for the same price (the audacity to even suggest this I could not believe). Then they offered me a refund which I accepted. My issue is the total lack of regard they had for me and others like me who have planned their holidays with the intention of staying at the burj. They knowing made a desision that will negatively effect lots of people Who have reservations in the hotel. And also they never even offered a voucher or a discount of future stays due to the inconvenience they caused. Disgrace of a hotel service.