The Pheasant Inn Hotel

Has so much potential. Our second visit, has slightly improved. The food is excellent, both evening and breakfast. Quality food, great breakfast menu and limited evening menu. Rooms ok, but bathrooms are dire and need updating. One teabag, coffee sachet and milk is not enough per night. No biscuits as advertised. No toiletries replenished for two nights, lucky I brought our own. Just tweaks & it will be so much better.

Unfortunately from the start my stay did not go well. Turned up at 19.30 and given room key, only to find my room had not been made up from the night before. This was resolved and i was also given a free drink from the Very good staff, who i can not fault. The room is very tired and best not to look too closely at the cleanliness of the room or bathroom. I stayed on a business trip and the wi fi connection was also poor, so really i could not do any work in the room. The hotel is very noisy and you can here a lot of conversations and door banging during the night. The breakfast was good made to order. The hotel just needs a little TLC to make the visitor experience much better.

The rooms were fine but do not go if you expect breakfast at the weekend. We were told it was served from 8 but by 8.20, despite two phone calls, no one had turned up. We had two double rooms and after contacting the hotel on the Monday were given £30 refund ie effectively £7.50 per head. Not really satisfactory. It clearly wasn't a one off as gentlemen turned up expecting breakfast and when they couldn't get in said "oh no not again"