Best Western Moore Place Hotel

We were extremely impressed with all the staff we encountered, during our 3 night stay. They were extremely friendly and professional and went out of their way to making our stay enjoyable. The boss, Zoltans chair pushing talents were very adept, on our arrival👌 My wife has no recollection of this. We are extremely grateful for his help We have stayed many times, over the years, at Moore Place and will be staying again in the future

We were here one night en route to home from a short break. We were booked for Bletchley Park the next day and Moore Park is well placed for that. The rooms were comfortable. There was a lot of space for sitting outside by the waterfall pool which we used, as it was so hot when we were there. The restaurant was quiet but the food was fine. We did have cause to speak to reception where the staff were very helpful.

Tried to contact hotel before we went, my husband is disabled and wanted to ensure we had a suitable room. Phone number on website put me through to a call centre, i was first given phone number for a hotel for a hotel in Torquay then one in Canada. Gave up and booked online. I got an email a few days before we went to say we wouldnt be able to eat in hotel that night, event on. When we checked in, which took quite some time, were told restaurant was open. Hard to make plans with conflicting information. Breakfast was a buffet, not much choice , longish wait for toast and other food to be replenished. Second morning arrived at dining room to be told we hadnt booked breakfast, yes we had but meant a trip back to reception to sort it out. Second evening ee returned back to hotel with family hoping to relax. Unfortunately their was a wedding on, every space was taken up with wedding guests, inside and out, reception areas and bar. I really felt i was intruding on a wedding. A member of staff did put up a table outside, but still sat amongst wedding guests. It would have there could have been a seperate room for those of us not attending wedding could have used. Room was ok but shouldnt be described as best. Mattress was hard and pillows not at all acceptable. We just had one evening meal, not a great choice. We were thee during a hetwave. Just a bit of imagination should have been used to change menu slightly to make food more suitable for weather. I will possibly visit this hotel again as i have family in the village. I will definitely make sure not to go when there is a wedding on.