De Vere Venues Harben House

Ants ants and more ants in this homeless facility. Terribly run by local.concil.with no can do attitudes towards struggling families. Diabolical place not gir for purpose. What was the do so called upgrade if they still cant combat the ants 3 years in. Council are flawed

There is an ant infestation in the whole hotel, rooms have ants in the beds floor & bathroom. Hotel know this is an issue & they sit and laugh at you making comments like ‘ they must have followed you here’. No alternatives offered instead they provide you a insect repellent and expect you to spray this everywhere in the room no offer to go and look at the rooms. The floor was sticky & dirty with dirty stains. The shower had spiders and cobwebs at the top and hair in the shower drain. The room had looked like it was not cleaned. Behind the bed there was rubbish everywhere and dead ants. The room was absolutely disgusting and in no condition to stay in. We have left with ant bites on our body. The rooms do not have any shower gel provided. The reception staff do not care. during our stay people had changed 3 rooms due to ants being all over the bed & floor was left to sleep in the reception area. Manager offers 50% of booking refund claims hes not ‘ Entitled to give full refund’. Dont be fooled by this hotel - booking.com show good reviews never bad. The room is gross doesnt even looked its been cleaned.

Quirky hotel., My room made me laugh when I entered. It was a case of so wrong, and bad, yet actually ok. The shower door was painted with a roller, there was something missing from the bedside.. (holes in wall) . The divan bed base that looked like it was from 1970. The corridor doors banging every-time someone opened them. The receptionist that stank of cigarette smoke, the bar closed at 10pm on a Friday evening… all made my stay rather comical. Yet, I would stay again as I had the most amazing sleep, and it was cheap enough to not expect the ritz…