Ely Guest House

Book this place at your peril. We had loud music playing at 11-35pm, which turned out to be the manager who was playing it.After complaining at 11-55pm the music stopped but this was followed by persons shouting, swearing and constant talking very very loudly all night long until it was nearly daylight. Along with this there was constant slamming of doors, knocking on doors footsteps along the corridor and up and down stairs. Needless to say we had no sleep whatsoever. The reception area, lounge and staircase had a strong smell of cannabis. The manager was apparently unaware of the noise, although I suspect it was from his friends as he was the one playing the music. When we complained as we checked out all he said was that some hotels play music and have nightclubs, this advertised neither. He also made up a lame excuse for the music saying he had been away for a few days, no consideration for any guests on his part. I have also complained to Booking.com, who advised they would investigate, but then came back with no satisfactory response, especially as I had requested a full refund, maybe they both deserve each other. Once again give this place a wide berth.

So I booked a room to stay but I had to cancel it, I got told if my refund doesn't come through in the time frame contact the property directly so I have as of today, I spoke to the lady about it and said its nothing to do with them and she out the phone down.

So my work booked here very last minute. On entering the smell of food and garlic was intense. Probably because it's next door to a Thai restaurant owned by the same people. .Very noisey due to a little girl playing the piano in the hall and noise from the road. Shared bathroom that had long black hairs in the sink. 1 towel. That has hairs in it. Asked for more coffee and milk. NOPE NOT HAPPENING. room prepared for 1 night so 1 drink only. I'm still in the room as I'm writing this review and I'm on a 12hr shift tomorrow. Then a 3hr drive home. I'm not expecting a good night sleep. But if I feel things improve I will adjust this review as appropriate. Oh forgot to say. I asked for a receipt. Very small piece of paper with just my first name on. Date price paid.which is £60 and no VAT number. Cash only folks.