Great Northern Hotel

Looks like it hasn’t had a paint job for 29 years The building looks dilapidated and depressing, and about as welcoming as the Adam’s Family on Halloween . I was informed that first class rail ticket holders can use their lounge and it was open from 0700. It’s 0730 and the place looks abandoned, never mind open yet.

Old, tired, ran down and try to sting you with carpark costs (as you only get a 12 hour stay, and they try to charge you twice if this runs over, I checked in at 6pm and had the audacity to leave at 7.30am and was held back and late for work because we were arguing about costs then I had to wait for some maintenance man to open the gate to let me out) Vastly overpriced for what it offers. A real shame as it has hit the skids hard in the last couple of years. I can only blame the management of the overall complex. That this has a best Western name connected with it is the only reason it will get any bookings. I would avoid at all costs and yes they do have a rat problem. I don't like leaving bad reviews but as an ex repeat customer I can't in good concious let an innocent customer especially with young family be subjected to that. Absolute circus, ran by clowns

Prepaid on the website. On arrival I was told that I had not paid. Credit card bills show that I had prepaid but the hotel will not refund my second payment. Car parking is £15. No food is available at night. Breakfast is what is available and not as per the Menu. Only 1 member of staff present who has to do all the jobs in running the hotel. Shower was operated by a bolt sticking out which took 10 minutes before tepid water arrived..