Southmead Guesthouse

This has to be the worst place I have ever stayed in my life, The 2 Australian owners(tweedle dee nd tweedle dumm) need to go on a hospitality course nd interior design also industrial cleaning or something they were very rude, very dirty and also the whole place was stinking DIRTY. STAINED BEDDING CARPET CURTAINS ETC,I popped to the local shop for about 10 minutes ND when I got back I caught them both in my room going through my things 😯 When i asked them what on earth they thought they were doing?? They had the audacity to accuse me of smoking in the room nd i don't even smoke, that was it I left there nd then,I know its only 35 per night nd not to expect much but privacy costs nothing as do manners nd also cleanliness, Dont make the same mistake as myself, YOU HAVE BEEN WARNED, AVOID AVOID AVOID

Please stay away from the place , the owners are horrible people and there are junkies taking heroin in the toilets , they even steal your toilet roll , my pillow case was full of fiecies , stay away guys please

Marginally more expensive than the local Travelodge, I booked the room for one night as I was travelling with work and wanted more of a "local experience". What a mistake! The entire property made me feel very uncomfortable and having spent barely 30 minutes in my room trying to work out which of the 2 single beds was the least uncomfortable, wondering if my window closed or if I'd be subjected to the street noises all night, realising the wifi didn't work at such altitude and debating how I was going to trek to the bathroom during the night in such a warren of a house, I decided to go for the Travelodge after all. I made my excuses and left, to which the owner/manager(?) shows little care and interest. I have since been told I'm not entitled to a refund because they don't do refunds, and in fact having sent 2 emails to the owner I have received no reply. I only know they have refused a refund because I booked through Hotels.com and they told me I wasn't getting one. I wouldn't normally leave such a poor review (we all have bad days at the office), but having terrible service like this and then not even the curtesy of any response to TWO emails, I think is unacceptable.