Quality Stoke On Trent

Nice greeting but that was about it, Room was poorly decorated even though it was supposed to be just done, eg painted over rotten wood stains in carpets ,shower wouldn't move up and down, tiles had holes in where previous items were fitted , plumbing was noisy kept us awake all night and my biggest concern was the water was warm and taps were scaled up absolut perfect condition for legionella to breed, Hot breakfast was cold and we both had tummy upsets while we stayed tbh feel like calling Environmental health over the condition, I complained and they offered me a 20% discount for my next stay , TBH im not going back, Compaired to other BW hotels ive been in its the worst one by far

I booked this stay as "pay on arrival" but they actually took the money off my card 4 days before i stayed, when i phoned to query this i was told it was an overzealous member of the night team who had taken payment too early and a refund wouldnt hit my account until after my stay anyway, the actual stay itself was ok, the room was a good standard and clean, the staff were friendly, as a wheelchair user it was a bit of a pain having to phone reception to be let in the basement entrance every time i got back to the hotel as they didnt answer the bell, i do understand that this entrance cant be left open for security, but maybe a system where it can be accessed with a room key or even a video entry system would be better. The breakfast was adequate, the staff member was very friendly but the sausage black pudding and bacon were very dry as they were under the heat lamp far too long

Don't often post reviews on hotels but after some of the comments towards the hotel and people who previously stayed here and the staff who continue to work there that I've read on social media I thought it only fair to give a balanced review. The truth that you can decide for yourself. We usually stay at Premier Inn Trentham Gardens but was well outside our budget this time. Parked in the car park and immediate thoughts were the full place needed a paint job outside. It's a mess but so is a lot of the local area. The council really need to do more in Hanley to drag some of the area up. Arrival at the front door was greeted with a painting team doing works to the entrance and all very polite, moving their stuff to let you in and out. The maintenance team are working at different levels of the hotel as part of it's refurb and you will see works ongoing at different parts. Floor 2 seems to be mostly done and we didn't hear any of the works so was quiet. Some people might complain but why would you if works are improving things. Can't remember the lady that booked us in but she immediately gave my daughter and myself a family room, 225 to the back of the hotel. No noise so perfect. You could tell everything in the room had been changed, new beds, new carpets, new furniture, new bathroom flooring. Really couldn't fault it for the price. Bathroom could do with a bit more work done on it if I was being picky. Bar was decent enough for a refreshment at night after the parks and both Kyle and especially Michelle (who I dealt with most) were friendly and helpful. Good pint with all systems newly installed. Breakfast was good and the tall gent with the glasses (never caught his name) was pleasant and nothing too much bother. He kept on top of clearing and cleaning. I would say (and it's not the staffs fault) that the breakfast room looks really tired, and grubby, it's maybe not a priority but could be looked at to freshen that up. I'm sure it's in the plans. We didn't eat dinners in the hotel but what was served to others looked decent enough, run of the mill food. We chose to eat outside and there are plenty of places near by. Major con, is how warm the rooms and Bennets Bar were. We had two fans in the room and we didn't sleep under the covers once at night and the bar is sweltering but it's an old building, no air con and unless you really struggle with heat, I'd say you will manage. Might be different outside summer months. Last word is to Paulie (spelling) who was a great help from first phone call and any interaction in the hotel with her was superb. A credit to your hotel. Would I stay again and was it value for money? The people, location and renovated rooms would probably make me stay again. We got a really good price for 2 nights. £139 for the full stay for myself and my daughter with breakfast. Had that been bumped up to the £200+ mark I'd probably stay elsewhere but that is great value. Hopefully it's the start of a major change for the hotel. Pool and fitness facilities are out of bounds just now but we wouldn't have had time for that anyway.