BEST WESTERN Forest Hills Hotel

Joined the spa gym a few months ago on initial inspection upgraded changing rooms , gym ok basic but seemed ok , steam room out of order sign but told new part was ordered and it was temporary , after joining and using , gym treadmill broken still not fixed or replaced , gym classes so hard to book into you literally have to set an alarm 7am each morning to fight to get. On quickest finger first , then less than hours notice places become available, members clearly hogging booking system then cancelling frequently, some classes when I eventually did book on I have attended half full ??? Needs to have a penalty fee for persistent cancellations ... Pool pungent smell thought it was drains but then to be told old stagnant water had gotten under broken tiles , still not fixed ... I cancelled my membership on breach of contract by the club citing consumer act ... Being bombarded with emails demanding months notice payment ???? No response from manger still ??? Members get fobbed off with they. Can make do with what we have type of attitude ?? Needs huge upgrade or discounted membership with transparency on broken facilities I had really high hopes of becoming a long term member as location is gorgeous for walks and countryside Better management, communication and care for customers needed Very disappointed dispute ongoing ......

The room was ok , bath plug totally blocked with hair ! But my experience in the restaurant was awful First after 10 minutes I had to go ask for menus then go again to ask for drink menu. The waitress came and eventually took drink order and then came back to get food order. The drinks came bar one , the meal was a long wait then we given the wrong order ! Which was left at our table while the waiter checked ? He then took the food straight from our table to the correct one Our food eventually came and we were still waiting one one drink ! I then asked and was told “ I’m just going to get it “ we waited another 15 minutes and we were nearly finished our food so I asked again and got the eyes roll and off she stomped! The drink was then put on table with a “ heres your drink “ We then asked for sweet menus and picked they came quickly but after I paid and were leaving the waitress said here’s your sweets I explained we had already had them and yet again we I got the eye roll and a tut as she walked away The restaurant was quite and only another three tables taken I’m just glad it wasn’t busy if that’s the service/manners received when it’s quite

So after four months of chasing the hotel management for a refund my bank has finally recovered the payment. If there is anyone else still waiting for a refund raise a dispute with your bank and they will recover on your behalf. Fore st Hills don't even bother to respond to the bank within the 45 day period.