Crabwall Manor & Spa

We’ve stayed here a few times and normally love it but our last stay was disappointing. We’d booked a suite but on check in it was absolutely filthy! Stains on furniture and carpets, bathroom grime...

Grounds lovely but interior around the hotel in serious need of updating. Stains on chairs and general wear and tear not kept on top of. Service in bar was slow and there were still alcoholic drinks...

The spa is disgusting! Not like in their website pictures. Changing rooms are filthy with black mould on all the walls and roof, showers don't work, only one in men's has got water, lockers don't...