Holiday Inn Ellesmere Port Cheshire Oaks

The staff are lovely at this hotel. Each member we interacted with were friendly and took an interest in our day. We managed to get parked fine. No issues. The hotel room is half way there to being a lovely place to stay, the windows are currently being refurbed I think, but the carpets look old and tired with several stains, I’d have brought this up if we had been there for longer than one night. The room was clean. Breakfast was pleasant with a nice view of the basin.

We had a lovely stay at the Holiday Inn Ellesmere Port. The hotel is in a beautiful location overlooking the canal. Breakfast was delicious, and it was especially nice enjoying it while looking out over the canal. Unfortunately, the toilet in our original room wasn’t working, but the team dealt with it quickly by upgrading us to the bridal suite and giving us two complimentary drinks, which was a lovely gesture and much appreciated. The staff were friendly and helpful throughout our stay. The hotel also has a swimming pool, although we didn’t have time to use it during our visit. The only small downside was that some areas, such as the windows, could do with a little TLC as they looked a little dated. However, this didn’t take away from our experience. Overall, we had a relaxing stay with excellent customer service and would definitely return.

The stay was comfortable; the air conditioning worked perfectly. The facilities are above standard compared to other hotels. It is built for all types of stays and is very family-friendly. The breakfast option is standard, nothing extraordinary, and I am slightly disappointed that the cinnamon cereal I usually have is not available. Two thumbs up to Rosal, who assisted us with breakfast. She is attentive and goes above and beyond. She made a simple breakfast an experience, always walking around with a smile. Keep up the great work.