HOLIDAY INN

Just like to thank each and every one of you who went above and beyond for Rachel and matt wedding on 17th Aug such a good night had by all pleased daughter happy groom deffo happy mamma thank you from the bottom of my heart xxxx

The beds were terrible prices of food and drinks were ridiclous the only good thing was ben the young lad in the restaraunt very polite and helpfull plus the receptionist andrea went above and beyond with every enquiry you had ty for both for all your help

Goodness me where to start on this one?! Ok 1st off with one exception (the “chef”) all the bar and restaurant staff were fab. Didn’t get names sadly but they were super nice, friendly and mostly clearly embarrassed by the fiasco in which they work and deserve my admiration for that alone! Hotel was booked for 3 nights by my company for a nearby course and so location wise it was great - and to be fair quiet despite being slap bang in a residential area and near a busy road Plenty of car parking, but the tarmac is full of potholes so watch out Check in was quick, nice girl at reception. Had room 112 It took me a while to figure out that this was actually down 2 flights of stairs and at the very far end of the long corridor. I had the swing doors to the stairs and guest health club access right outside my room so was concerned it’d be very noisy, but again I really didn’t notice too much noise and certainly not at night Room was tiny and really dated. No usb ports anywhere & a particularly aged & uncomfortable bed which is unusual for a H.I Bathroom was clean but the shower was a nightmare. It screamed when switched on then continued until switched off and despite asking for it to be fixed 3 days running it never was AC worked pretty well but the cleaners would turn it off when they made up the room so coming back to an oven at 1730 each evening was uncomfortable and irritating My main gripe is with the food - or lack thereof! Breakfast was just a typical okayish daily free for all buffet with food not replenished frequently enough and powdered orange. Dinner however …. On the 1st night after letting me look through the menu and choose the tuna salad the barman said no tuna sorry. So I asked for ribs , nope they’re out too!! I said just tell me what else you don’t have and save both of us a bit of time Settled on a crispy duck salad. I sat at a booth and after about 25 mins the chef appeared with my salad and a burger He said salad? I said thanks and then he put the burger down too I told him that’s not mine so he asked who’s it was? I was like how do I know He asked me who I was with and I said no one and he said are you sure 🤣🙄 I said I think I’d know He was really narky at this point. Anyway burger and eater were finally reunited. Salad was ok, soggy and lukewarm duck but not the worst thing I’ve ever eaten (& I’ve been to China!) Next night I tried the grubby room they call the restaurant - think 80’s cafeteria - no tuna, ribs, duck, mushrooms, halloumi, mashed potato, veggie burger, vegan cheese or wait for it WINE?! Of any description The chef was screeching in the kitchen like a lunatic and the poor servers were fraught and one was literally on the verge of tears it was shockingly bad Last night same again no anything so I tried the soggy limp pizza and when I asked for extra tomato, good old Heston Blumenthal in the kitchen really excelled himself… he cut a raw tomato in 1/4’s and added one to each 1/4 of my pizza!! Genius. By this point - and without wine so a tad hysterical - I just decided I had to laugh The final straw came when they told me - after ordering - that they’d just changed payment systems and no one could charge anything to the room and the bill had to be paid by card or cash!! I politely refused as my company has prepaid dinner and breakfast so they weren’t getting double & after they checked with reception, I was released on bail I’d definitely not stay again if I could help it Maybe Premier Inn could buy it and give it the love (& decent beds) it deserves