Best Western Shap Wells Hotel

3.0 / 5

•

Shap

Reviews from Guests

3.0/5

1,823

Reviews

from real guests

sandralV7005GR

Booked here because of location, reviews & photos. Sat nav sent us to the rear entrance, avoid it like the plague worst road i have ever travelled, turned round and found the front entrance, single track road, hope you do not meet the many coaches that use the hotel. Everything was of very poor standard in the rooms, peeling wallpaper, broken curtains the list could go on. Was offered a 2nd room which was just as bad Originally booked as a special trip, 52nd wedding anniversary. Demanded money back and left. Beware of this hotel.

909peteb

Beautiful hotel, very art deco internal decor in the main areas. Room was very nice, quiet, cool and comfortable. Dinner was delicious and well managed, breakfast was not as good. We had to book a time but when we arrived there was no table set for us, food was not the best, eggs really hard, no sausages left, it was buffet style and by the time we got back to the table our coffee had been cleared away though it was untouched! "Road" to the hotel is more like a farm track with big potholes but the actual grounds were beautiful. Would definitely go back.

DaveBAmersham

This was poor, arrived and went to our allocated room, from an adjacent building there was the constant sound of a highly powered air conditioning system which was a continuous annoyance until 22.00hrs when it stopped. I was woken up at 06.15hrs the next morning by the same system. The hotel is located in an isolated area where there should be peace and quiet. We had the window open as the room was very warm. The window was restricted opening any further by a single screw positioned on the window sill. Bizarre workmanship at least. Entire hotel very badly maintained and I need of redecoration. Food for dinner and breakfast left a lot to be desired quality wise. The hotel has new owners so I would expect the entire set up will improve gradually over time.

Facilities Details

Free Parking

Free Wifi

Fitness Center

Laundry

Newspapers

Vending machine

Baggage Storage

Pool Table

Meeting stationery

24-Hour Front Desk

Library

Kids facilities

Smoke-free property

Garden

Elevator

Free Parking

Free Wifi

Fitness Center

Laundry

Newspapers

Vending machine

Baggage Storage

Pool Table

Meeting stationery

24-Hour Front Desk

Library

Kids facilities

Smoke-free property

Garden

Elevator

5 Available Room Types

Traditional Triple Room, 1 Bedroom, Garden View

Traditional Triple Room, 1 Bedroom, Garden View

Towels

Heating

Sleep comfort items

Non-smoking

Electric Kettle

Laptop workspace

Separate shower/bathtub

Private bathroom

Wardrobe/Closet

Free Toiletries

Entire unit wheelchair accessible

Daily housekeeping

Free Wifi

Desk

Room service [24-hour]

Traditional Double Room, 1 Bedroom, Garden View

Traditional Double Room, 1 Bedroom, Garden View

Towels

Heating

Sleep comfort items

Non-smoking

Electric Kettle

Laptop workspace

Separate shower/bathtub

Private bathroom

Wardrobe/Closet

Free Toiletries

Entire unit wheelchair accessible

Daily housekeeping

Free Wifi

Desk

Room service [24-hour]

Basic Single Room

Towels

Heating

Sleep comfort items

Non-smoking

Electric Kettle

Laptop workspace

Separate shower/bathtub

Private bathroom

Wardrobe/Closet

Free Toiletries

Entire unit wheelchair accessible

Daily housekeeping

Free Wifi

Desk

Interconnecting Room(s) Available

Room service [24-hour]

Traditional Twin Room, 1 Bedroom, Garden View

Traditional Twin Room, 1 Bedroom, Garden View

Towels

Heating

Sleep comfort items

Non-smoking

Electric Kettle

Laptop workspace

Separate shower/bathtub

Private bathroom

Wardrobe/Closet

Free Toiletries

Entire unit wheelchair accessible

Daily housekeeping

Free Wifi

Desk

Room service [24-hour]

Traditional Quadruple Room, 1 Bedroom, Accessible, Garden View

Traditional Quadruple Room, 1 Bedroom, Accessible, Garden View

Towels

Heating

Sleep comfort items

Non-smoking

Electric Kettle

Laptop workspace

Separate shower/bathtub

Private bathroom

Wardrobe/Closet

Free Toiletries

Entire unit wheelchair accessible

Daily housekeeping

Free Wifi

Desk

Room service [24-hour]

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Free Parking

Food & Drink

Vending machine

Front Desk Services

Newspapers

Baggage Storage

24-Hour Front Desk

Activities

Pool Table

Entertainment and Family Services

Meeting stationery

Kids facilities

Smoke-free property

Common Areas

Library

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Garden

Elevator