Risley Hall Hotel and Spa

I paid for two nights but we had no hot water and this could not be fixed. We only stayed for one night as we could not bath! I have contacted the one number that we are given and had no response! I don’t see why I should pay for something I have not received! The rooms were also dirty, £187 to stay here and it was absolutely shocking!!! I want my money back! We also could not watch tv as no signal at all!

We stayed here in 2022 when it was called Risley Hall Hotel. At that point the property was extremely run down and poorly staffed, as such agreed we’d never stay there again. We mistakenly booked the same accommodation as it has now changed its name to Primrose Manor and the map location showed a different site. We booked for 3 nights. On the afternoon of arrival we received a message stating that there had been an issue with cleaning and our apartment hadn’t been cleaned so an alternative would be provided for that night. On arrival the code for the lockbox didn’t work and someone else was already staying in that apartment. The original apartment key worked but hadn’t been cleaned as stated previously. We ended up needing to find a late night alternative with a young child. Would definitely recommend that nobody stays here. The pictures online are very different to the reality

Lovely late afternoon dining experience for me and my mum. Chilled atmosphere. Amazing freshly cooked small plates. Would highly recommend. Brilliant service with a special thanks to Chris who went over and beyond to ensure our dining was relaxing and perfect.