Braddon Hall Hotel

Arrived early evening after telephoning to confirm on our way after a long drive. Upon arrival I noted my name listed twice at reception when checking in and enquired why. The manager advised I had booked two rooms to which I replied I had definitely not and clearly that made no sense and he must have made an administrative error. He then advised I would have to pay for both which I was not prepared to do. I was able to provide confirmation of the booking of one room and was happy to do so. He was refusing to check us in unless I paid for two rooms. I then said I would be prepared to do this if he could provide confirmation that two rooms were indeed booked. Naturally he could not as this was not the case and he too only had the one Expedia confirmation. One would have thought that would be the end of the matter but no he was still refusing to check us in. By now it was after 8pm and with many people staycationing there was literally no availability at all. We had stepped outside to discuss options and make some calls. The manager then locked us out and refused to answer the door when we rang the bell. We were now forced to make an alternative arrangement late in the day. We drove around to neighbouring towns, made many calls and dropped in to hotels we passed by on the hope of a late cancellation. Another hotel that was full recommended a small family hotel across the way as he knew they did not use online websites and as such may have a room. Luckily this was the case so now late into the evening we had somewhere to stay. The manager then told Expedia we were a no show took payment in any case despite locking us out - truly unbelievable! An awful start to our staycation down the west coast trying to support local businesses during the pandemic.

I've been to over 1000 hotels, and this rates in the bottom few for sure Hotel messed up our booking (completely their fault), big argument ensued with the extremely rude manager, then they decided to charge a cancellation fee direct on our credit card, and refused us entry. Avoid this hotel at all costs, and whatever you do, don't give them any card details

Since this hotel changed hands, it has gone downhill. It desperately needs updating. There's very little water pressure on the top floor- God help you if you need the loo. Same for Wi-Fi. Free, fast Wi-Fi is advertised, unless you're on the top floor. The shower curtain was so close to the bath, you couldn't turn around or it would stick to you. And bring your own shampoo etc. Manager wasn't anywhere to be seen one night for bar service, thankfully we'd brought a bottle if wine back with us. You need to turn on a sixpence to park. It's very steep and not a lot if manoeuvring space. No housekeeping for a 2 night stay- we had to hunt the manager down for loo roll. On the plus side, when we did see the manager, he was chatty, informative, and hooked breakfast well. A lot of room for improvement though.