Bonnington Beach

The worst place I've stayed in my life, hasn't seen a vacuum. Felt like a cell, very grubby and depressing and cold, no proper heating, no soap, only 1 teabag. Didnt even book this Hotel, it's a con, given false information. Need Trading Standards involved. You shouldn't pay for something you haven't booked for. Don't know how they get away with it.

This is the most dirtiest dingy hole i have ever been to ..stayed 10 mins and left the property ....dont beleive what anyone has wrote about it being ok its a dump.the photos are not the hotel .we booked into 1 and was sign in window to ring a number someone came out told us we were staying nxt door .rang told them we were leaving .nothing offerd no refund .rude arrogant woman.

Me and my 2 brothers managed to get together enough money to do a night out in Bournemouth which we was all looking forward too (especially my eldest brother who has Aspergers, learning difficulties and a mental age of 12) when we arrived at the hotel we was instantly stared at with a really evil look by both the owner and the receptionist. We had the £20 security deposit ready to give to them and the owner said 'its £60 for you 3. £20 per person. We was understanding with this as thought we had read the conditions wrong. We went to the cash point a few doors up and withdrew the other £40. Went back with the money and I genuinely just queried why it was that our booking receipt only stated £20 for the room not £20 per person like he had stated, I stayed calm and didn't say anything out of line. He then asked for the card we had used to pay. He took it, refunded the money and basically turned us away. We decided to give them a call a short while after leaving to ask how we go about putting in a complaint. The reply we got was beyond extreme. I've never ever been spoken to like that by anyone. Unfortunately cant share exactly what he said on here but it was rather rude. We then called back to find out why. He then started calling us Coke Heads and Junkies. And said we was off our heads (we wasn't, would never ever go near anything like that) to accuse us of it was sick. He then started proceeding to take the mick out of my disabled brother finding it all rather funny. Have reported to the police and have put in a formal complaint. Will be going to trading standards on Monday with the recorded evidence we have from the phone calls. DONT EVER STAY HERE THE STAFF ARE BEYOND RUDE. I WOULD HIGHLY RECOMMEND STAYING LITERALLY ANYWHERE ELSE OTHER THEN HERE. THE WORST HOTEL I HAVE EVER BEEN IN. WE WAS MADE TO FEEL THREATENED & INTIMIDATED BY THE OWNER!