Village Urban Resort Bournemouth

Had a good stay but for me the breakfast is a key element and it wasn't quite there for me. ordered fired egg and order was lost so had to chase. Cook was slightly rude but he did seem rushed off his feet and showed it in his response when i asked how long an item would take. Loved the spa rooms, did not smell as they can do sometimes during busy periods. Kids loved the swimming pool though kids hours are a bit limited.

We found the hotel to be clean, with comfortable beds. Air conditioning in rooms was good, free guest WiFi and a good choice for breakfast. Everything was there and we did not have to ask for anything.

I organised a celebration of life event for my father on 3rd August. The organiser Hollie informed me she was on A/L the week prior to the event but someone would contact me to check if there would be any other requirements etc. I waited until the Friday but nobody contacted me & I attempted numerous times on the Friday to contact someone. I was put through from the central number but then was constantly put on hold. Five hours I attempted to contact people but always on hold until in desperation I contacted the hotel reception. The first time I was put through to the same department where I was put on hold again. I then re phoned reception & asked them to take a message & regarding my requirements & could someone contact me. I eventually got a call Monday morning (20 minutes before leaving to go to my father’s funeral ). On visiting the hotel afterwards for the event - there were no signs to say where to go & people were sent upstairs to an empty room when in fact it was downstairs. Still I’ll let that one go - I ordered a bottle of wine which they needed to get from another bar. 10 mins later she came back but then had to go away again to find the price! We also wanted a zero alcohol drink which had to be bought from the other bar! The person behind me wanted a pint of lager! The barrel needed changing. Going to pay - no money except 20 pence pieces! By now the queue for the private bar which I had requested was out of the room & people just went to the front bar. I would not recommend having a private function here as they were clearly prepared & an event like a family funeral you do not need extra stress on that day. I expected someone to contact me afterwards to ask if everything was satisfactory but there has been no contact from them