Holiday Inn Express Poole By IHG

I have travelled extensively for work and leisure. I have stayed in a variety of hotels. This hotel is extremely tired. The price was extortionate as it was a last-minute booking due to flight cancellation. No other hotels were available. The standard of the accommodation did not justify the price. Unfortunately, the staff were not very helpful, which wasn't helped by their lack of English. The receptionist asked for our credit card when they actually wanted the booking reference. The rooms are clean, but as they are very tired still look dirty. The bathroom door had serious water damage. The chrome on the tap and plug had peeled off. There was black mold on the shower grout. The shower head only pointed horizontally and could not be directed downwards. No plug near the mirror, so my wife could not use her straighteners. The only sockets were across the room, nowhere near the mirror. , The mattress sagged so badly that when we laid on the bed, we both felt like we would roll off the edge, even though we were nowhere near the edges. The TV didn't work and was unwatchable. The whole hotel TV system had a problem and the staff could not fix it. This wouldn't have been such a problem if something had worked (could not stream from phone to TV) or the hotel was nearer to town or England was not playing a World Cup match that evening! Breakfast was very limited and not inviting. No one was there at the greeting point, and the staff nearby did not even acknowledge us standing there, including the receptionist. No one was available to assist me with my pre-advised dietary requirements. Only paper cups for tea and coffee. Wheat cereals were put in the Gluten Free container! Food was not refilled unless requested. Fresh pastries were stale and dry. Orange juice was not juice. More like water, very weak and tasted disgusting. Did not resemble anything like an orange flavour. Very disappointed. We will never stay there again and would not recommend it to anyone. I've never given a review like this before.

Rubbish. Worst one I’ve been too and I travel a lot. Staff were slow, they hadn’t allocated me a room and said due to toilet issues. Then said after my 4 hour drive that I might not get a room. Luckily I did. Morning no hot water so had a cold shower. Also noted a nice smear of poop on tbe floor. Breakfast rubbery hash brown, scrabbled eggs were disgusting. I asked for poached but they only do what’s out. No smiles from the staff. Oh the coffee was good

Very pleased with our stay in Poole. The hotel was very clean throughout and all of the staff were lovely. The room was quiet and comfortable and just the right temperature. Bathroom was exceptionally clean and toiletries were pleasant. We would certainly stay again