Best Western Ryokan Hotel

Just like to leave I review for this place as it was lovely and such a peaceful stay! Very quick response and very friendly staff go that extra mile for guests I would definitely recommend! I even got a thank you email for keeping the room tidy which I thought was very lovely. Very clean and such a comfortable bed! I was very impressed that they had prime also as I got to watch my series :-)

Avoid. Not near to anything. Hotel is locked until 3pm so we were left in the cold and rain. When we were let in and wanted to check in, the reception girl was too busy talking on her phone!!. Eventually got our key and got into small, but clean room. Awful old window that was drafty and not secure. Nowhere to hang coat. No complementary water as stated. Then went downstairs to wait for taxi to go to quayside and the receptionist was letting lots of very dodgy looking men in with hoods up and made me and my friend very uncomfortable. They obviously didn't work there as didn't know code to get in. Once in, looking through drawers to store cupboard. When we arrived back few hours later, they were all in reception with lots of crates of alcohol. All very strange and not at all welcoming or comfortable. Avoid at all costs.

Pleasant enough stay for 1 night with smooth booking process through booking.com. Close enough to West End restaurant belt and a short taxi drive frm Central train station. All rooms acessible with ramp for wheelchars to lift to all floors. Hotel was very clean and staff were accomodating and friendly. Had trouble getting hot water through bath tap so had to fill bath with shower. If we had contacted reception they would have explained the operation of the taps to us. The key was to ask about it. I suggested to them to have the information about the taps in each bathroom to make things easier for guests. Hotel has it's own Indian restaurant on site so food is readily available. God value at £35. Would recomend to others and stay again.