HOLIDAY INN BRIGHTON - SEAFRON

Myself and my daughter & grandson spent a few days at the Holidsy Inn Brighton, the staff were amazing, so friendly and helpful, went above and beyond! Big shout out for Chloe and Cliff, two prized employees, super lovely and helpful. We felt totally at home, lovely room and beach just across the road .. what could be better ❤️

We- parents ( 2 adults) booked this stay after saving for a whole year, hoping for precious family time with our children (aged 14, 11 and 8). We chose this hotel mainly for the free parking, but sadly our experience fell far short of what we paid for. Our room allocation was very disappointing, our children were placed on the second floor while we parents were on the first floor, splitting our family up. The room itself was in a state of disrepair: exposed wiring on the TV cable, a broken TV, faulty room phone and one electrical socket that did not work at all. The air conditioning was non-functional. Even the shower had such weak water flow that we could not wash properly; I understand water conservation during the dry weather, but this was not acceptable. I repeatedly asked about exchanging our room and waited for a very long time at reception, but eventually had to give up. The male manager I spoke to never introduced himself, offered no reassurance, and provided absolutely no compensation for all these issues, a complete lack of empathy and understanding. The reception team on Monday and Tuesday were a huge letdown: zero stars for them, with very poor communication skills, unnecessarily long queues, and a rude, unhelpful attitude. That said, there were bright spots: Jack and Monika were absolute angels. They were incredibly kind, treated everyone with genuine respect and care, and went above and beyond to look after us. Jack always had a warm smile and made sure we were doing well. The breakfast buffet was also fabulous – delicious food, lovely music and a wonderful atmosphere in the dining area. Overall, we paid a large amount of money but received very poor standards in return. It is not worth the price we paid, and we are left feeling deeply disappointed by our stay.

We stayed as a part of a weekend tour group. First impression - looking a bit sad outside - glass to frontage needed cleaning. I understand that renovations are taking place, so took that into consideration. No aircon as others stated, and room was very warm but we were able to open the window. Room was comfortable with everything we needed. Unfortunately, the bin collection arrived around 5.30am each morning, so not great! Breakfast was fine. Overall we felt that no one in any area seemed to be directing staff. For example, there was a water station in the foyer, which was very welcome in the heat. Either there were no glasses, or if there were, there was no water!!! There was a Starbucks there, but usually not staffed? The hotel is in a good location, and hopefully renovations will be completed soon. Would we stay again? Only if the tour group had booked it.